PRIDE IS OUR CORE VALUE
These are some of the values that we live by as a company. We work by them, too.
We’re building a platform and products that we believe in, knowing that there is real value to be gained from helping people to simplify whatever it is that they do and bring more of themselves to their work, wherever they are.
1
PROMOTE
Promote a culture of teamwork and fun
2
RESPECT
Respect each and every individual
3
INNOVATE
Innovate and improve continuously
4
DRIVE RESULTS
Drive results and accountability
5
EMBRACE
Embrace a passion for serving clients
THE ELEVATE WAY FOR YOU
We’re dedicated to hiring talented people and ensuring that we treat you with respect and support as you develop and grow with Elevate.
We embrace diversity and strive to create conditions that provide everyone with an equal opportunity to thrive. We offer several programs and initiatives to foster these values.
Hybrid & Remote Work
We are all about getting the right person to do the right job. We have an office and welcome the team building and collaboration that comes from being “down the hall”, but we understand that the right people may need flexibility as it relates to their work environment AND may not even be able to come to our office. We’ll say it again, we want the right person, and we’ll do what it takes to make sure that person succeeds.
Big Company Benefits
We are not a large company but that doesn’t mean our people shouldn’t have benefits that allow them to take care of themselves and their families. Through our partnerships with employer organizations, our benefits mirror companies many multiples our size.
Education & Training
Our clients expect us to not only take care of them today but also to guide them into a safe and productive future. To achieve this goal, Elevate team members need to be more than just experienced and skilled, they need to acquire the tools and knowledge that will serve them down the road.
WORK WITH US
Currently we are hiring on following positions.
Tier II- Service Desk Engineer
Job Overview
About the Role – this is an onsite role in the Greenwood Village, CO office.
We’re looking for a sharp, customer focused Service Desk Engineer II who thrives in a fast-paced environment and enjoys solving problems that blend technical troubleshooting with excellent communication. This role leans heavily toward application support, including MyTime, Duo, Microsoft 365, Sophos, Datto RMM, and other core business tools.
You’ll be the face of IT for our in office users and will go onsite to our clients —someone who can translate technical issues into clear solutions, maintain a calm presence, and deliver a consistently great support experience.
Key Responsibilities
- Provide Tier 1–2 support for end users in an onsite office environment
- Troubleshoot and resolve issues related to:
- MyTime and other business applications
- Duo MFA
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, etc.)
- Sophos endpoint security
- Datto RMM monitoring and remote management
- Manage tickets, document resolutions, and escalate when appropriate
- Support workstation setup, configuration, and maintenance
- Assist with user onboarding/offboarding, including account provisioning
- Maintain strong communication with users, ensuring a positive support experience
- Collaborate with the IT team to improve processes and system reliability
- Rotation for on call work
- Other duties as assigned
Required Qualifications
- 3+ years of experience in a Service Desk, Help Desk, or IT Support role
- Strong knowledge of Windows OS and common business applications
- Hands-on experience with O365 administration, MFA tools, and endpoint security
- Familiarity with RMM tools (Datto preferred)
- Excellent troubleshooting and problem solving skills
- Outstanding customer service and communication abilities
- Ability to work onsite full-time and support an in office user base
Preferred Skills
- Experience with ticketing systems (Jira, ServiceNow, Zendesk, Autotask, Connectwise, etc.)
- Basic networking knowledge (DNS, DHCP, VPN)
- Understanding of ITIL principles
- Ability to work independently and manage multiple priorities
Why Join Us
- Opportunity to be a key part of a growing IT team
- Hands-on work with modern tools and technologies
- A collaborative, people-first environment
- Room for growth into systems, security, or infrastructure roles
Senior Systems Engineer
Sr. Systems Engineer
The Systems Engineer role demands expertise in Windows environments, Azure cloud services, Microsoft 365, Active Directory, and MSP technologies, alongside skills in IT security, automation, and client-facing project delivery. Key responsibilities include managing Windows servers and networks, administering Microsoft cloud services, resolving complex technical issues, implementing business continuity plans, and participating in on-call support. Required qualifications encompass certifications like AZ-104 and MS-102, experience with Microsoft infrastructure and security applications, MSP background, and a relevant bachelor’s degree, complemented by strong problem-solving, communication, and collaboration skills.
Key Responsibilities:
- Administer and manage Windows server and workstation environments.
- Microsoft 365 administration, ensuring efficient and secure operation.
- Administer Microsoft Active Directory and Entra ID, maintaining secure and efficient access management.
- Build, administrator, and troubleshoot Azure cloud and on prem machines and networks.
- Deliver client-focused IT projects, delivering solutions that meet requirements.
- Resolve challenging internal and client-facing technical issues, evaluating and implementing effective solutions.
- Address internal Level 3 escalations with expert problem-solving skills.
- Develop and maintain business continuity and disaster recovery (DR) plans.
- Uphold systems and network security standards, including endpoint protection (Microsoft Defender, SentinelOne), Conditional Access policy administration, MFA enforcement, and security hardening aligned to CIS or NIST frameworks.
- Administer and support virtualization platforms including VMware vSphere/ESXi, Hyper-V, and Nutanix AHV; assist with migrations between hypervisor environments.
- Plan and execute M365 tenant-to-tenant migrations, SharePoint/data migrations, and Windows Server OS upgrade projects using tools such as Sharegate, SPMT, or equivalent.
- Manage endpoint deployment and device management using Microsoft Intune and Windows Autopilot.
- Configure and manage backup and disaster recovery solutions including Veeam, Datto, or Azure Backup; validate recovery procedures and maintain documentation.
- Administer and troubleshoot network infrastructure including firewalls, VLANs, switching, and routing; experience with industrial/OT network environments is a plus.
- Engage in ongoing professional development through certifications, trainings, and participation in industry events.
- Implement systems automation to enhance operational efficiency.
- Collaborate with internal teams and clients to achieve organizational goals and provide excellent client experience.
- On call rotation for after hours and weekend service desk support escalations after Tier 1, Tier 2, and Tier 3 support can not solution and it is confirmed that the issue needs to be fixed after hours
- Willingness to travel onsite to client locations for engineering tasks
Qualifications:
- AZ-104 Azure Administrator certification or equal practical experience
- MS-102 Microsoft 365 Administrator certification or equal practical experience
- Experience with Microsoft Windows Server infrastructure
- Experience with Microsoft Cloud Systems (Azure, M365, SharePoint, etc.)
- Experience with server, network monitoring, and security applications
- Experience with endpoint security platforms (Microsoft Defender for Endpoint/Business, SentinelOne, or equivalent); familiarity with Conditional Access and MFA administration
- Experience with virtualization platforms (VMware vSphere/ESXi, Hyper-V, or Nutanix AHV)
- Experience with Microsoft Intune and Windows Autopilot for endpoint management and deployment
- Experience with backup and DR tooling (Veeam, Datto, Azure Backup, or equivalent)
- Experience with M365 tenant migrations or SharePoint data migrations (Sharegate, SPMT, or similar tools preferred)
- Familiarity with compliance frameworks (HIPAA, NIST, CIS) and ability to support client security assessments
- Prior MSP experience
- Bachelor’s degree in Computer Science, Computer Networking, or a related field, or equivalent professional experience
Skills:
- Exceptional analytical, problem-solving, and decision-making capabilities.
- Strong communication skills, adept at both technical and non-technical interactions.
- Effective collaboration skills to meet internal goals and deliver excellent client service.
- Commitment to ongoing professional growth in technology and industry knowledge.
Job Type: Full-time
Onsite Hospital IT Technician – Hugo, CO
Job description
Introduction: Elevate Services Group is looking for an IT Technician for onsite hospital support within a rural hospital in the Lincoln County Colorado area. It is important to note that work for this position must be performed at the hospital location, with work-from-home flexibility available as situations arise. Additionally, the pay range for the position is posted from $50k to $58k and candidates with more years of experience and/or with previous healthcare IT experience will be qualified for the upper end of the range. Preferably, this experience would include great customer service skills, working within HIPAA guidelines, EMR/ practice management applications as well as familiarity with fast paced healthcare situations. Candidates should expect to move quickly through the interview process and may participate in multiple calls/interviews, including a final interview at the hospital location for cultural fit for the hospital team.
General Description/Position Summary: The IT Technician position serves as the first point of contact for hospital staff seeking technical assistance. IT Technicians perform remote and onsite troubleshooting and resolution across a wide spectrum of technologies including EMR, networking, cloud, active directory, email, wireless, and end user devices.
Responsibilities:
- Analyzing, troubleshooting, evaluating, and resolving a wide array of technology issues
- Respond to and resolve technology issues with the appropriate priority and in appropriate responsiveness including, but not limited to, phone (POTS, IP phone, smartphone), computer, tablet, computer servers, network switches, network firewalls, computer wiring.
- Managing end user expectations within support parameters, while developing user base relationships
- Identify and suggest possible improvements to procedures, processes, or work environments.
- Document and maintain documentation for site infrastructure, KB articles and vendors.
- Effectively apply hospital support methodology and enforce operational/technology alignment readiness standards.
- Provide follow-up services to ensure customer satisfaction and issue resolution.
- Document all work, support tickets, and client communication.
- Lead/assist end users in understanding of technology and how to use effectively.
- In person/ end user facing interactions to analyze, troubleshoot, and diagnose hardware or other problems that cannot be resolved remotely.
- Perform PC configuration.
Qualifications:
- Minimum 1 year of experience in the Information Technology processes of an organization OR CompTIA A+ certification.
- Experience with Microsoft Office applications required.
- Experience with Microsoft Windows operating environments and troubleshooting of Microsoft Windows 10 and 11 required.
- Experience with troubleshooting computer hardware configurations required.
- Familiarity with ticketing systems. Experience with Autotask preferred.
- Experience with ITSM and ITIL preferred; ITIL Foundation certification preferred.
- Bachelor’s degree preferred.
- Cerner EMR experience preferred.
- Good communication and good writing skills
- Ability to lift and move IT equipment weighing up to 50 lbs. as needed.
- Reliable form of transportation
- Willingness to provide on-call support
Job Type: Full-time
Salary: $50,000-$58,000 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 6 months – 1 year+
Schedule:
- 8 hour shift
- Some occasional after hours work
- Rotation for on call work
Ability to commute/relocate:
- Hugo, CO 80821: Reliably commute or planning to relocate before starting work (Required)
Experience:
- IT Support: 1 year + (Preferred)
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Sales & Marketing Coordinator
Job Overview
About the Role – this is an on-site role in the Greenwood Village, CO Office. We are looking for a sharp Sales & Marketing Coordinator to support the sales and marketing team by coordinating campaigns, managing CRM data, assisting with lead-generating activities, and helping ensure consistent execution of sales and marketing initiatives. This role is ideal for a highly organized, detail-oriented professional who enjoys supporting revenue growth in a fast-paced IT services environment.
The ideal candidate is process-minded, comfortable working with CRM systems, and able to balance marketing coordination with sales support and reporting responsibilities.
Key Responsibilities
Sales Support
- Support the sales team with proposal coordination, presentations, and follow-up materials
- Maintain accurate and up-to-date records in the CRM system (contacts, companies, opportunities, activities)
- Assist with lead routing, qualification tracking, and follow-up coordination
- Prepare basic sales reports, dashboards, and pipeline summaries
- Coordinate scheduling for sales meetings, demos, and events
Marketing Coordination
- Assist in the execution of marketing campaigns (email, digital, events, webinars, and trade shows)
- Coordinate content distribution across marketing channels (email, website updates, social media support)
- Manage marketing calendars and campaign timelines
- Support the creation and updating of marketing collateral, case studies, and sales enablement materials
- Track campaign performance and compile metrics for leadership review
CRM & Data Management
- Maintain data quality within the CRM, including data cleanup and standardization
- Support marketing automation workflows and campaign tracking
- Assist with list segmentation, reporting, and basic analytics
- Document and help improve sales and marketing processes
Cross-Functional Collaboration
- Work closely with sales, marketing, and client services teams to ensure alignment
- Support onboarding of new sales team members from a system and process perspective
- Help identify opportunities to improve efficiency through tools and automation
Required Qualifications
- 1–3 years of experience in a sales coordination, marketing coordination, or similar role
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office (Excel, PowerPoint, Word) and/or Google Workspace
- Ability to manage multiple priorities with attention to detail
Preferred Qualifications
- Experience working in an IT services, MSP, SaaS, or B2B services environment
- Experience with HubSpot CRM (strong plus)
- Familiarity with marketing automation, email campaigns, or CRM reporting
- Basic understanding of sales funnels, lead lifecycle management, and pipeline tracking
- Experience supporting events, webinars, or trade shows
Compensation & Benefits
- Salary -$60,000 – $70,000 plus bonus opportunities
- Health, Vision, & Dental Benefits – generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
- Wellness/Mental Health – shared benefits to be used among employees and families
- Flexible Paid Time Off – allowing employees to find balance in their lives
- Company matched access to a 401k
Why Join US
- Opportunity to be part of fast-growing technology services company
- Hands-on work with modern tools and technologies
- A collaborative, people first environment
- Room for career growth in sales or marketing as skills and experience mature
Work With Us
OUR MISSION
At a certain point in their growth, all business leaders realize they don’t just need an “IT person” to “fix tech problems.” And throwing money at more technology won’t get you where you want to go anymore.
You need the people, the process, and the technology working together to make your work less operationally taxing, your team more effective, and your outcomes more predictable. You need a complete IT function that’s elevating everything you’re doing in the organization.
That’s what we build.
