Celebrating “Get To Know Your Customer Day” On October 17

October 17 is Get To Know Your Customer Day! Knowing our clients is foundational to everything we do – do you know why?

 

 

You may have heard that industry-leading, award-winning, unbeatable IT services come down to one specific thing.

 

Maybe it’s offering the latest, greatest, fanciest, tech gimmicks (which also tend to be the most expensive). Maybe it’s the lowest possible monthly price (coming, of course, with a long list of addendums, conditions, nickel-and-dime fees, etc.)

 

But what really matters in IT? People, of course.

Why Is It Important To Know The Customer?

 

Understand What They Need.

 

It sounds simple, right? Knowing what the client actually wants out of their IT should be the first step to delivering those services, but often, the opposite is true.

 

It can be easy to think that whatever services being offered are everything that a client could need. But the truth is that often a given client is really interested in one specific service or solution – an answer to their problem that got them looking for a new IT support provider in the first place.

 

It seems obvious, but it’s crucially important to good service: once you know what’s needed, you can ensure it’s provided.

 

Understand How They Communicate.

 

We’re very careful about the technical jargon that technicians and engineers are prone to use when talking shop. While it’s acceptable around coworkers, that kind of high-level, incomprehensible language won’t be very helpful to the client during a support call.

 

Also, we make sure not to forget to take into account the medium in which our clients prefer to get in touch. More and more these days, when someone has to get in touch, they do so via text or email instead of over the phone.

 

Understand Their Goals.

 

Lastly, for long-term success in service, we need to know where the client is headed – or, at least, where they’re trying to get to.

After all, no business can get stagnant. It’s vital that they continue to grow and improve, and their IT environment is a big part of that.

In our preliminary discussions with the client, we want to be sure to find out what they’re plans are for the next year, five years, and so on, and what role their technology could play in that plan.

Bottom line: the user experience is the single measurement for the quality of any given solution or service, and that includes IT services. That’s why Get To Know Your Customer Day is such special day!

Are Cybercriminals Buying And Selling Your Personal Info On The Dark Web?

 

Do you know about the Dark Web? This online marketplace for stolen data and illicit goods might be having a sale on your personal info and business data right now.

 

 

Never heard of the Dark Web?

 

It’s a part of the “deep web”, which is a much larger collection of websites that aren’t accessible through normal Internet browsers you and I use. In every day web browsing, we actually only access about 1% of Internet data.

 

The rest is the Deep Web, and the black market portion of it is known as the Dark Web. Personal information such as school and medical records, bank statements, and private emails are all part of the Dark Web.

 

To gain access to this information, you must be able to access an overlay network using specialized software and passwords. This is a good thing, because it keeps sensitive information safe, and prevents search engines from accessing and indexing it.

 

How Can Your Information End Up On The Dark Web?

 

Before cybercriminals can sell your data for profit on the Dark Web, they have to steal it first. They may achieve this by…

 

  • Phishing: Phishing emails are sent to large numbers of users simultaneously in an attempt to “fish” sensitive information by posing as reputable sources; often with legitimate-looking logos attached.
  • Whaling: The bad guys target top executives and administrators, typically to siphon off money from accounts or steal confidential data.
  • Social Engineering: LinkedIn, Facebook and other venues provide a wealth of information about organizational personnel. This can include their contact information, connections, friends, ongoing business deals and more.

 

3 Ways To Keep Your Data Off The Dark Web

 

  1. Train Your Staff: Besides an initial onboarding training session, all employees should attend refresher courses throughout the year. The vast majority of cybercriminals gain access to a company’s network through mistakes made by employees.
  2. Protect Your Passwords: It’s advisable that you assign strong passwords to each individual employee to prevent them from using passwords that are easy to guess, as well as implementing two-factor authorization.
  3. Get Expert Assistance: When you’re not sure if you have the skills or knowledge to get the job done, what can you do? Work with an expert cybersecurity team – Elevate Services Group. In honor of Cyber Security Awareness Month, Elevate Services Group is offering a free cybersecurity consultation – contact kyle@elevateservicesgroup.com to claim yours.

 

Like this article? Check out the following blogs to learn more:

The New Ways Cybercriminals Pose a Threat to Organizations

Are You Keeping Up With FINRA’s Cybersecurity Best Practices?

Using Managed IT Services to Save You Money

 

5 Cyber Security Statistics You Need to Know For 2020 and Beyond

Cyber Security Statistics You Must Know to Keep Your Company Safe

Cyber threats are constantly evolving. Here are 5 critical cybersecurity threats that you need to know to develop a strong strategy to keep your company safe.  

Cybersecurity is more of a struggle for businesses every single year. With the number of data, users, and systems constantly growing, there are more points of attack and a greater prize for nefarious users. This is why new threats emerge on a practically daily basis.

In order to keep yourself and your company protected from these evolving threats, you must stay updated on the latest threats and trends. To help you get a better idea of the current state of cybersecurity and why it’s important to stay constantly vigilant, here are five of the most important current cybersecurity statistics:

1. New Ransomware Attacks Occur Every 14 Seconds

Ransomware attacks can be costly and put your valuable data and systems at risk. Unfortunately, experts estimate that a new ransomware attack happens every 14 seconds. That’s an average of over 25 attacks per hour and 100 per day! If you aren’t actively working to deter ransomware attacks, you’re bound to be a target sooner rather than later.

2. Almost Half of All Cyber Attacks Target Small Businesses

Many people think of cyber attacks as something that only major corporations need to worry about. After all, they’re the ones with the most valuable data. However, these businesses typically take a lot more effort to infiltrate. As a result, 43% of all cyberattacks target small businesses. These businesses are across all industries and sizes, proving that nobody is entirely safe when it comes to cyber threats.

3. Cyber Security Spending is Growing Massively

By the end of 2021, it’s expected that over $1 trillion will be spent on cybersecurity globally. Unfortunately, not all of those dollars are being spent very efficiently. In order to truly combat cyber threats, you must develop an all-encompassing cybersecurity strategy. That means spending on the right technology, but also training your employees on how to identify and protect themselves from cyber threats, and how to react in the case of an emergency.

4. Data Breaches Can Take Over Six Months to Detect

On average, some companies don’t even know that there has been a data breach for six months. By then, the damage has been done over and over again. This doesn’t take into account the amount of time required to actually identify the root cause and resolve it.

5. Average Cost of a Cyber Attack is Massive

As attacks become more sophisticated and user data continues to grow in value, the actual cost of a cyber attack is rising rapidly. In 2019, it’s now estimated to be over $1.6 million! If your business is smaller or just getting started, a single successful attack could put you out of business. There’s no bigger threat facing your company today.

Clearly, developing a strategy for comprehensive cybersecurity is a task that all businesses must take special care with, no matter how big or small they are. As the digital world continues to grow in scope, the threats will continue to grow as well. Keep the cybersecurity statistics above in mind as you develop your own strategy and work to stay a step ahead of the threats and hackers.

Who Wants to Become Part of an Elite Group of Business Executives?

 

Who wants to move past being a typical company with lackluster cybersecurity measures that WILL eventually lead to a data breach?

 

 

Welcome to the progressive group of business executives who take their reputation, their customers, and ultimately, their livelihood seriously. At this point in time, only 32% of executive board members are briefed on their company’s cybersecurity on a quarterly basis. What difference does their involvement make? Studies show 70% of breaches result from people and process failures within the company. This 32% of executive board members account for a unique group of people who want their business to thrive. They don’t settle for lackluster cybersecurity measures that will be their downfall.

 

And now we welcome you to join them…

 

Your internal information technology person or team will certainly thank you for advocating for more when it comes to cybersecurity. Why? Because they know the risks. Sophos found that the average cost of a ransomware attack on businesses is $133,000. Investing in cybersecurity now can save you hundreds of thousands later on.

 

{company} will help you reach a level of advanced cybersecurity wherein you can rest assured knowing you’re at a low risk for becoming yet another victim of an attack. If you are seriously motivated to become part of an elite group of business owners, you will be glad to hear that we’re able to make sure:

 

  1. Your board of directors is fully involved in all of your cybersecurity efforts
  2. Your entire staff (everyone on your payroll) is aware of proper policies and procedures
  3. Your complete infrastructure is protected with the right cybersecurity solutions

 

These 3 simple factors are absolutely crucial to setting you apart from the majority of companies with lackluster cybersecurity measures.

 

Our offering is based on more than simply implementing the right cybersecurity controls controls, but on helping a select group of business executives set themselves apart from the rest.

 

We are well-aware that this offering is not something every business executive will respond to, but the ones who do will learn the behaviors, strategies, and policies necessary to persevere for years to come.

 

Cybersecurity Ventures found that another organization will fall for a ransomware attack every 14 seconds. We looked at the average cost of those ransomware attacks above: $133,000. For many, this is a hard cost to bounce back from. Our team will help you learn the behaviors, strategies, and policies necessary to persevere for years to come. You’ll stay safe from:

● Malware

● DNS attacks

● Email scams and phishing

● Spyware

● Viruses

● Data leaks

● Ransomware

● Internal threats

What makes us the right choice to help you achieve all of this? Since 1988, we’ve been combining all of our expertise, experience, and different perspectives with the information we’ve gathered working with a multitude of companies to create an offering that works. We’re backed by:

 

  • Multiple industry awards, including MSP501, the Inc. 5000, the CRN MSP 500, and more.
  • Multiple industry certifications, including Microsoft, HP, VMware, EMC, Fortinet, and more.

 

So what do you need to do?

 

If you’re ready to become part of an elite group of business executives, call me right away at {phone} or send me an email at {email} to talk about our offering. The behaviors, strategies, and policies necessary to persevere for years to come are YOURS if you’ll take them.

 

P.S.

 

If you’re not ready to become part of an elite group of business executives, at least take advantage of our FREE dark web monitoring – available only to the next 14 companies that request it.

 

This is a HUGE opportunity to find out what sensitive data of yours might be lurking on the dark web:

 

  • Leaked data from employees
  • Financial information
  • Trademark and copyright infringements
  • And more

Finding The Right Denver IT Services Provider

What Every Business Owner Should Know About Investing in the Right Denver IT Services Provider in 2020

What are the Right Tech Solutions for 2020?

Discover how to increase business efficiency, save money, boost employee engagement and more by investing in the right technology for the coming year.  

Denver IT Services Provider

Technology plays a vital role in every single industry. It can increase workplace productivity by 20%. It significantly boosts workplace engagement by enabling employees to work remotely. It also enables companies to launch marketing campaigns faster than would have otherwise been possible. The truth is that a business owner simply cannot go wrong investing in top-tier IT solutions for his or her company.

At the same time, knowing which forms of technology are the best for a particular firm can be challenging. Following is an overview of some cutting-edge IT developments to help business owners make wise, well-informed decisions.

Artificial Intelligence

A recent survey found that more than 80% of executives believe that AI would increase a company’s productivity and give a company an edge over its competitors. It isn’t hard to see why businesses from a wide range of industries put a premium on AI and all that it has to offer when one considers its many advantages:

  • The ability to understand verbal input and obey what is being said
  • The ability to automate simple tasks, and to perform rote jobs faster and more efficiently than human employees.
  • The ability to adapt and learn as new and varied situations are presented. This particular ability is extremely important in the cybersecurity realm as hackers are continually changing tactics and methods in order to breach a company’s IT security.
  • The ability to quickly and accurately analyze large quantities of data.

It’s also worth noting that AI would enable a company to save money by having work done by an algorithm rather than human employees.

Remote Work and Mobile Technology

As was noted above, employees who work remotely tend to be more engaged than those who aren’t given this freedom. Thankfully, mobile and remote work technology has been around for some time and there are plenty of options in this field to pick from.

Companies that want to take full advantage of remote work and mobile technology may want to consider the following courses of action:

  • Providing employees with the necessary hardware to enable them to work securely from home
  • Setting up a secure online collaboration tool such as Google Apps for Business, Trello, Asana, Huddle or Basecamp
  • Storing documents on a secure cloud server to allow employees to access these easily while working outside the office
  • Providing security training for employees, so they know how to send and store files securely

Partnering with a Denver IT Services Provider

IT service providers enable small and medium-sized businesses to avail themselves of the same top-tier IT solutions that large companies use. Such companies offer plans in various price points and customize their services to meet the needs of any company, organization or office.

Typical services provided by an IT service provider include:

  • Cutting edge hardware and software
  • Cloud storage solutions
  • Cybersecurity software and employee training
  • IT assessments and recommendations

Generally speaking, it is far more affordable to work with an IT service provider than it is to hire full-time IT specialists. What is more, IT service providers have more training, experience, and tools on hand than an independent IT specialist would be able to provide.

Elevate is a Denver IT service provider that specializes in helping business owners select the technology they will need to grow a business both now and in the future. Elevate also provides companies with the tools and training needed to maximize technology investments to enable a company to get the best value for the money spent. The company puts a priority on offering cutting edge cloud storage solutions to enable companies to store and access data in a secure, efficient manner. Get in touch with us at your convenience to discover how we can help you transition from old, outdated technology to new technology that will enable you to reach your business goals.

Would You Know A Phishing Email If You Saw One?

Can You Spot A Phishing Email?

“Phishing” attacks are mass emails that request confidential information or credentials under pretenses, link to malicious websites or include malware as an attachment.

The average phishing attack costs businesses $1.6 million. The problem with the ongoing increase in the occurrence of cybercrime incidents is that you get desensitized to the whole thing. The fact is that businesses aren’t learning to protect themselves, which is why the number of reported phishing attacks has gone up by 65% in the past few years.

Phishing Is Evolving

“Vishing” is one of the latest variants of phishing being tracked by cybersecurity professionals. Instead of attaching malware to an email and disguising it as say a PDF, cybercriminals specifically disguise it as an audio file, and make it so the email appears to be from an automated voicemail service.

These legitimate services are more and more common in the business world today. When a user receives a voicemail, they also get an accompanying email with a recording of the message for them to review without having to access their voicemail inbox.

What Does A Phishing Email Look Like?

Make sure that you and your staff are on the lookout for suspicious emails, as they are likely part of a phishing scam – but how can you know for sure?

  • Watch For Overly Generic Content And Greetings: Cybercriminals will send a large batch of emails. Look for examples like “Dear valued customer.”
  • Examine The Entire From Email Address: The first part of the email address may be legitimate, but the last part might be off by a letter or may include a number in the usual domain.
  • Look For Urgency Or Demanding Actions: “You’ve won! Click here to redeem a prize,” or “We have your browser history pay now or we are telling your boss.”
  • Carefully Check All Links: Mouse over the link and see if the link’s destination matches where the email implies you will be taken.
  • Notice Misspellings, Incorrect Grammar, & Odd Phrasing: This might be a deliberate attempt to try and bypass spam filters.
  • Don’t Click On Attachments Right Away: Virus containing attachments might have an intriguing message encouraging you to open them such as “Here is the Schedule I promised.”

When you’re not sure if you have the skills or knowledge to get the job done, what can you do? Work with an expert cybersecurity team – Elevate Services Group.

In honor of Cyber Security Awareness Month, Elevate Services Group is offering a free cybersecurity consultation – contact kyle@elevateservicesgroup.com to claim yours.

Like this article? Check out the following blogs to learn more:

The New Ways Cybercriminals Pose a Threat to Organizations

Are You Keeping Up With FINRA’s Cybersecurity Best Practices?

Using Managed IT Services to Save You Money

Proven Ways Not to Lose To Ransomware

 

Don’t let your small or medium business fall victim to ransomware. Make sure your data, network, equipment, and employees are safe from ransomware attacks.  

 

Watch our video below to learn all about ransomware and please feel free to share with your staff and social media networks.

 

October is Cyber Security Awareness Month. You may have heard about ransomware attacks on school districts, hospitals, and government organizations. Over 20 U.S. cities were targeted by ransomware attacks between January and July 2019. The cost to the city of Baltimore alone was more than $18 million between lost city revenue and repairs to the city’s computer network. Ransomware attacks on cities, schools, and hospitals are serious, but 71 percent of ransomware attacks target small and medium businesses.

 

According to Beazley Breach Response Services, in 2018, ransomware crooks demanded an average of more than $116,000 from over 3,300 business computer security breaches they directly tracked. Cybersecurity firm Coveware reported that the average ransomware demand to individuals and small businesses grew from $6,733 at the end of 2018 to over $12,760 in the first quarter of 2019.

 

How does ransomware work?

 

In the past, ransomware usually came in the form of unsophisticated “spam” emails that most people could recognize as hacking attacks. Hackers sent out hundreds of thousands of emails hoping to trick a few unsuspecting people into revealing their passwords and other secure information. Once installed on a business or individual computer, ransomware encrypts data and stops access to programs. The program then demands a “ransom” in the form of cryptocurrency, usually bitcoin, to restore the data and access.

 

Ransomware attacks are getting more sophisticated. A 2018 ransomware program, Ryuk, was developed by a North Korean group of hackers. Ryuk has been aimed at large businesses that can’t afford any downtime. The program individually maps the networks of target businesses and steals credentials in order to install the program and encryption. One business targeted by Ryuk paid over $360,000 in bitcoin to retrieve its data.

 

Ransomware is getting better at getting around anti-virus programs and computer firewalls. Hackers are using known applications and programs that users think are safe to get around security precautions. Expert estimates report that ransomware could cost small and medium businesses as much as $11 billion in 2020.

 

What can we do to combat ransomware?

 

  • First, make sure the operating systems for your network and connected devices are up to date. The 2017 WannaCry ransomware attack targeted computers running Windows 7. WannaCry was developed from U.S. National Security Agency tools that were leaked online. According to TechCrunch, up to a million computers are still vulnerable to WannaCry because they are running Windows 7 or earlier Windows versions. Microsoft also ends its support for Windows 7 in January 2020. Ransomware and other types of hacking attacks often target older operating systems that are no longer receiving regular security updates and patches.
  • Second, make sure your security software is also up to date. Check it at least once a month. A managed services provider (MSP) can help in this process.
  • Third, make sure you and your employees know how to recognize potential security threats. Practice good computer habits that prevent intrusions. For example, do not click on any links or images that come from an unknown source no matter how funny or appropriate the title of an email may look at first glance. Managed services providers can help to train you and your staff on good cybersecurity habits that can prevent ransomware and other attacks.
  • And finally, make sure you have a good offsite backup. Businesses that have successfully overcome ransomware attacks have strong and redundant backups for their data and programs. You may lose time, but you won’t lose all of your business data. If you’re in a field that keeps confidential client or customer information, it’s essential for your business to have secure, safe backups of data in the cloud and/or separate physical data storage.

 

Managed services providers (MSPs) are responsible for keeping track of ransomware threats and understanding the tricks hackers can use to take control of your computers and demand a ransom. They can help your business to prevent a ransomware attack and protect your business data and programs in the event an attack occurs. Malicious hackers have been causing damage to computers for years, but ransomware is the first major way they’ve discovered to earn a lot of money from their criminal activities. Don’t let ransomware interfere with your business operations, profits, and growth. Take our recommended steps to fight back and win against ransomware criminals.

Is Your Law Firm As Secure As You Think?

Is Your Law Firm As Secure?

Studies show that a majority of legal firms are confident in their cybersecurity – but does that mean they’re actually secure?

The legal industry is facing its most challenging obstacle to date and it’s not from their opposition – these attacks against law firms are coming from hackers.

That’s why cybersecurity is becoming a more common topic of discussion in the legal industry. And while surveys have shown that 80% of legal organizations consider their cybersecurity to be sufficient, that may not be the case.

“[…] cybersecurity practices at law firms are generally not very strong,” said Eli Wald, author of Legal Ethics’ Next Frontier, Lawyers and Cybersecurity to Logikcull . “[…] lawyers in general tend to delegate cybersecurity concerns and responsibility for infrastructure to others, usually the IT group, and so they may not know how vulnerable they are.”

Why Are Law Firms Targets For Cybercriminals?

In a nutshell? Because of all the data you store about your clients.

“Law firms are the subject of targeted attacks for one simple reason,” says John Sweeney, LogicForce President. “Their servers hold incredibly valuable information.”

Wald agrees – not only do law firms collect a lot of data, but they tend to only collect the more important (and therefore, most valuable) data on their clients.

“Law firms and lawyers collect from their clients and handle very valuable information,” says Wald. “Rather than collect every piece of information that our clients possess, we tend to seek out in the context of representing our clients, and in order to effectively represent them, the important information that pertains to the representation.”

That’s why firms like yours are key targets for cybercriminals. The question is – what are you doing about it?

How Are Legal Firms Addressing Cybersecurity?

As of a few years ago, a third of in-house counsel respondents in “The State of Cybersecurity Report: an in-house perspective” reported that they had experienced a data breach – and cybercrime is only expected to grow, with the occurrence rate of data breaches estimated to increase by 22.5% each year up to 2023.

According to a recent study by the American Bar Association (ABA):

  • 75% are using some anti-virus software.
  • 58% of responding firms are using a firewall or anti-phishing software.
  • 33% are using email encryption software.
  • 25% are using device encryption software.
  • 17% have some directory security in place.
  • 25% have an employee training program involving cybersecurity.

5 Ways To Enhance Your Cybersecurity

1. Two-Factor Authentication
Two-Factor Authentication is a great way to add an extra layer of protection to the existing system and account logins. 45% of polled businesses began using 2FA in 2018, compared to 25% the year prior.

By requiring a second piece of information, you’re better able to make sure that the person using your logging in is actually who they say they are. Biometrics like fingerprints, voice, or even iris scans are also options, as are physical objects like keycards.

2. Encryption
In layman’s terms, encrypted data is formatted in a secret code that would be meaningless if intercepted. It is one of the most efficient ways to secure a database given that decryption can only occur through a key, which is essentially a “secret password”.

3. Access Monitoring
In addition to encryption, the client data you store should be protected from unauthorized access:

  • Firewalls
    A firewall is a particular type of solution that maintains the security of your network. It blocks unauthorized users from gaining access to your data. Firewalls are deployed via hardware, software, or a combination of the two.
  • Intrusion Detection
    You need to keep an eye on unauthorized attempts to access your data. Whether they’re successful or not, attempts at access can tell you more about how cybercriminals are trying to reach your data.

4. Password Best Practices

  • Length and Complexity
    Keep in mind that the easier it is for you to remember a password, the easier it’ll be for a hacker to figure it out.
  • Numbers, Case, and Symbols
    While it may be easier to remember a password that’s all lower-case letters, it’s important to mix in numbers, capitals, and symbols in order to increase the complexity.
  • Personal Information
    Many users assume that information specific to them will be more secure – however, given the ubiquity of social media, it’s not difficult for hackers to research a target through Facebook to determine when they were born, information about their family, personal interests, etc.
  • Pattern and Sequences
    “abc123”, or the first row of letters on the keyboard, “qwerty”, etc., are extremely easy for hackers to guess.

5. Avoid Dangerous Emails
No matter who the email is from or what it’s about, always exercise caution when it comes to clicking on a link or downloading an attachment:

  • Be wary of malicious attachments in email messages. They may contain malware that can infect your computer.
  • Check to see who the real sender of the message is. The company name in the “From” field should match the address. Also, watch for addresses that contain typographical errors like jsmith@wellsfarg0.com.
  • Hover over the URL in the email to view the full address. If you don’t recognize it, or if all the URLs in the email are the same, this is probably a phishing threat.
  • Use an email client that scans attachments for malware, and never autorun an .exe file you’re unsure about.

This is a lot to handle on your own right? That’s where a knowledgeable IT services company can be invaluable. One that is more than just computer technicians, but a team of IT professionals who know and understand the unique security concerns of law firms. They can help you develop a cybersecurity plan that is ready to defend you against hackers.

Like this article? Check out the following blogs to learn more:

The New Ways Cybercriminals Pose a Threat to Organizations

Are You Keeping Up With FINRA’s Cybersecurity Best Practices?

Using Managed IT Services to Save You Money

EHR Vendors Are Dying Out – What Does This Mean For Your Practice?

EHR Vendors Are Dying Out

The healthcare industry has undergone a number of fundamental changes over the past decade. The increased use of wearable medical devices, the now ongoing struggle to defend against ransomware and other cybercrime threats, and on and on.

EHR Vendors

One change you may not have noticed is how many Electronic Health Record (EHR) software vendors there are. There’s been a growing trend of vendor consolidation in the EHR market, one that’s gone relatively unnoticed when compared to high profile trends in the medical community.

But don’t let that fool you – vendor consolidation will have serious effects on your ambulatory health services practice. Do you know what they are?

The State Of EHR Vendors In 2019

There are less than half as many EHR vendors in operation as there were a decade ago.

According to KLAS Research, an Orem, Utah based IT Review Firm, EHR vendors have dropped from 1000 plus companies 10 years ago, to roughly 400 companies in total today.

“Not enough doctors pay attention to what’s happening with healthcare technology. But there are some who are worried, and they’re worried because they’re aware of the ramifications,” said Libby, president of the Virginia Pediatric Group and a board member of the Physicians Foundation, to Medical Economics.

How Will Vendor Consolidation Affect Your Practice?

As in any economic model, when you decrease competition, it’s often the consumer who suffers:

  • Migration Concerns: To start, if your current EHR solution is phased out by a merger, then you’ll have to find a new one. While it’s likely that the vendor that’s consolidating with your current vendor will offer some form of incentive for moving to their solution, that’s not a given. And support for platform migration can vary greatly in quality.
  • Lack of Technical` Support: Many physicians are already worried about what this consolidation will mean for levels and quality of available tech support. If you’ve gotten used to dealing with a niche, relatively small vendor, then moving to a much larger one may not result in the same level of service.
  • Increased Fees: Again, based on a lack of competition, newly consolidated vendors that have gained a larger market share by acquiring your vendor will have the leverage to charge more in fees.

What Can You Do?

The best way to mitigate the effects that will come with vendor consolidation is to work with an IT company you can rely on. An IT company will be able to :

  • Manage vendors, helping you find the most cost-effective option in your market after your current vendor is acquired.
  • Provide technical support that you may not get from your next EHR vendor.
  • Help to facilitate your migration to avoid any delays or errors.

Like this article? Check out the following blogs to learn more:

The New Ways Cybercriminals Pose a Threat to Organizations

Are You Keeping Up With FINRA’s Cybersecurity Best Practices?

Using Managed IT Services to Save You Money