ELEVATE CAREERS

PRIDE IS OUR CORE VALUE

These are some of the values that we live by as a company. We work by them, too.

We’re building a platform and products that we believe in, knowing that there is real value to be gained from helping people to simplify whatever it is that they do and bring more of themselves to their work, wherever they are.

1

PROMOTE

Promote a culture of teamwork and fun

2

RESPECT

Respect each and every individual

3

INNOVATE

Innovate and improve continuously

4

DRIVE RESULTS

Drive results and accountability

5

EMBRACE

Embrace a passion for serving clients

View Open Positions

THE ELEVATE WAY FOR YOU

We’re dedicated to hiring talented people and ensuring that we treat you with respect and support as you develop and grow with Elevate.

We embrace diversity and strive to create conditions that provide everyone with an equal opportunity to thrive. We offer several programs and initiatives to foster these values.

Hybrid & Remote Work

We are all about getting the right person to do the right job. We have an office and welcome the team building and collaboration that comes from being “down the hall”, but we understand that the right people may need flexibility as it relates to their work environment AND may not even be able to come to our office. We’ll say it again, we want the right person, and we’ll do what it takes to make sure that person succeeds.

Big Company Benefits

We are not a large company but that doesn’t mean our people shouldn’t have benefits that allow them to take care of themselves and their families. Through our partnerships with employer organizations, our benefits mirror companies many multiples our size.

Education & Training

Our clients expect us to not only take care of them today but also to guide them into a safe and productive future. To achieve this goal, Elevate team members need to be more than just experienced and skilled, they need to acquire the tools and knowledge that will serve them down the road.

WORK WITH US

Currently we are hiring on following positions.

(Hybrid Position: Greenwood Village/Remote)

The Systems Engineer role demands expertise in Windows environments, Azure cloud services, Microsoft 365, Active Directory, and MSP technologies, alongside skills in IT security, automation, and client-facing project delivery. Key responsibilities include managing Windows servers and networks, administering Microsoft cloud services, resolving complex technical issues, implementing business continuity plans, and participating in on-call support. Required qualifications encompass certifications like AZ-104 and MS-102, experience with Microsoft infrastructure and security applications, MSP background, and a relevant bachelor’s degree, complemented by strong problem-solving, communication, and collaboration skills.

Key Responsibilities:

  • Administer and manage Windows server and workstation environments.
  • Microsoft 365 administration, ensuring efficient and secure operation.
  • Administer Microsoft Active Directory and Entra ID, maintaining secure and efficient access management.
  • Build, administrator, and troubleshoot Azure cloud and on prem machines and networks.
  • Deliver client-focused IT projects, delivering solutions that meet requirements.
  • Resolve challenging internal and client-facing technical issues, evaluating and implementing effective solutions.
  • Address internal Level 3 escalations with expert problem-solving skills.
  • Develop and maintain business continuity and disaster recovery (DR) plans.
  • Uphold systems and network security standards, including endpoint protection (Microsoft Defender, SentinelOne), Conditional Access policy administration, MFA enforcement, and security hardening aligned to CIS or NIST frameworks.
  • Administer and support virtualization platforms including VMware vSphere/ESXi, Hyper-V, and Nutanix AHV; assist with migrations between hypervisor environments.
  • Plan and execute M365 tenant-to-tenant migrations, SharePoint/data migrations, and Windows Server OS upgrade projects using tools such as Sharegate, SPMT, or equivalent.
  • Manage endpoint deployment and device management using Microsoft Intune and Windows Autopilot.
  • Configure and manage backup and disaster recovery solutions including Veeam, Datto, or Azure Backup; validate recovery procedures and maintain documentation.
  • Administer and troubleshoot network infrastructure including firewalls, VLANs, switching, and routing; experience with industrial/OT network environments is a plus.
  • Engage in ongoing professional development through certifications, trainings, and participation in industry events.
  • Implement systems automation to enhance operational efficiency.
  • Collaborate with internal teams and clients to achieve organizational goals and provide excellent client experience.
  • On call rotation for after hours and weekend service desk support escalations after Tier 1, Tier 2, and Tier 3 support can not solution and it is confirmed that the issue needs to be fixed after hours
  • Willingness to travel onsite to client locations for engineering tasks

Qualifications:

  • AZ-104 Azure Administrator certification or equal practical experience
  • MS-102 Microsoft 365 Administrator certification or equal practical experience
  • Experience with Microsoft Windows Server infrastructure
  • Experience with Microsoft Cloud Systems (Azure, M365, SharePoint, etc.)
  • Experience with server, network monitoring, and security applications
  • Experience with endpoint security platforms (Microsoft Defender for Endpoint/Business, SentinelOne, or equivalent); familiarity with Conditional Access and MFA administration
  • Experience with virtualization platforms (VMware vSphere/ESXi, Hyper-V, or Nutanix AHV)
  • Experience with Microsoft Intune and Windows Autopilot for endpoint management and deployment
  • Experience with backup and DR tooling (Veeam, Datto, Azure Backup, or equivalent)
  • Experience with M365 tenant migrations or SharePoint data migrations (Sharegate, SPMT, or similar tools preferred)
  • Familiarity with compliance frameworks (HIPAA, NIST, CIS) and ability to support client security assessments
  • Prior MSP experience
  • Bachelor’s degree in Computer Science, Computer Networking, or a related field, or equivalent professional experience

Skills:

  • Exceptional analytical, problem-solving, and decision-making capabilities.
  • Strong communication skills, adept at both technical and non-technical interactions.
  • Effective collaboration skills to meet internal goals and deliver excellent client service.
  • Commitment to ongoing professional growth in technology and industry knowledge.

(Remote Position)

Position Summary

The Strategic Technology Advisor is the owner of the client relationship and is accountable for client

satisfaction, account growth, technology strategy, roadmap execution, and long-term business

outcomes.

This role acts as a trusted advisor to executive leadership, helping clients align technology

investments with business objectives, manage budgets, reduce risk, improve operational efficiency,

and maximize the value of their technology investments. The Strategic Technology Advisor combines

the relationship management skills of an Account Manager, the strategic vision of a vCIO, and the

technical acumen of a Technical Account Manager.

While experience creating Statements of Work (SOWs) is beneficial, the primary focus of this role is

client retention, account growth, strategic roadmap execution, and the ability to turn business goals

into measurable technology outcomes.

 

Key Responsibilities

Account Growth & Revenue Management

• Own the overall health, growth, retention, and profitability of assigned client accounts.

• Develop and execute annual account growth plans aligned with client business objectives.

• Build trusted executive relationships that position Elevate as a strategic business partner.

• Identify opportunities to expand managed services, cybersecurity, cloud, compliance,

infrastructure, and professional services offerings.

• Maintain a pipeline of strategic initiatives generated through roadmap discussions, business

reviews, technology assessments, and risk analysis via Hubspot.

• Drive recurring revenue growth, project revenue, and service adoption within assigned

accounts.

• Develop business cases and ROI analyses that help clients make informed investment

decisions.

• Forecast account growth opportunities, renewal activity, and strategic initiatives.

• Partner with internal teams to position solutions that solve business challenges and create

measurable value.

• Achieve account growth, profitability, and retention goals while maintaining a client-first

advisory approach.

 

Client Ownership & Relationship Management

• Serve as the primary strategic point of contact for assigned clients.

• Establish trusted advisor relationships with executive, financial, operational, and technology

stakeholders.

• Develop a deep understanding of each client’s business objectives, operational challenges,

industry requirements, and growth plans.

• Lead Quarterly Business Reviews (QBRs), Strategic Business Reviews (SBRs), and executive

planning sessions.

• Advocate for client needs within the organization and ensure a positive client experience.

• Drive client satisfaction, retention, and long-term partnership success.

Strategic Technology Planning

• Develop and maintain multi-year technology roadmaps aligned with business priorities.

• Align technology initiatives to organizational goals, business growth, risk reduction,

compliance requirements, and operational efficiency.

• Provide strategic guidance across infrastructure, cloud, cybersecurity, communications,

business applications, and digital transformation initiatives.

• Present recommendations in business terms, focusing on outcomes rather than technologies.

• Continuously evaluate client environments and identify opportunities for improvement and

innovation.

 

Budget Planning & Financial Management

• Lead annual technology budgeting and lifecycle planning discussions.

• Assist clients in forecasting operational and capital technology expenses.

• Prioritize initiatives based on business impact, cost, risk, compliance, and return on

investment.

• Help clients reduce technical debt and optimize technology spending.

• Ensure roadmap recommendations align with budget realities and business priorities.

 

Roadmap Execution & Strategic Initiative Oversight

• Drive execution of approved roadmap initiatives and strategic projects.

• Coordinate with engineering, PMO, security, and service delivery teams to ensure successful

outcomes.

• Maintain visibility into project status, milestones, risks, budgets, and dependencies.

• Remove obstacles and escalate issues when necessary to keep initiatives on track.

• Hold internal and external stakeholders accountable for execution.

 

Technical & Security Advisory

• Provide high-level technical guidance across cloud, infrastructure, networking, cybersecurity,

endpoint management, backup, and disaster recovery solutions.

• Identify technology risks, lifecycle concerns, security gaps, and modernization opportunities.

• Assist clients in understanding cybersecurity threats and mitigation strategies.

• Support business continuity, disaster recovery, compliance, and security maturity initiatives.

• Stay current on emerging technologies, industry trends, and best practices.

 

Executive Communication & Business Leadership

• Facilitate strategic planning conversations with client leadership teams.

• Present operational metrics, security posture, roadmap progress, technology

recommendations, and business cases.

• Translate complex technical concepts into clear business decisions and outcomes.

• Guide executive stakeholders through technology investment decisions and prioritization

activities.

• Build consensus and alignment around strategic technology initiatives.

 

Documentation & Planning

• Maintain accurate client documentation, strategic plans, technology roadmaps, and account

records within HubSpot and other designated systems.

• Develop business cases, budgeting recommendations, and technology proposals.

• Assist in defining project requirements, scope, and strategic objectives.

• Contribute to Statement of Work (SOW) development and project planning when needed.

 

Required Qualifications

• 5+ years of experience in Account Management, Technical Account Management, vCIO, IT

Consulting, MSP leadership, or related technology advisory roles.

• Strong business acumen with the ability to align technology decisions to business outcomes.

• Experience developing technology roadmaps, budgets, and strategic plans.

• Proven ability to build executive-level relationships and influence decision-makers.

• Demonstrated success in account growth, client retention, and consultative solution selling.

• Strong knowledge of cloud technologies, infrastructure, cybersecurity, and managed services.

• Excellent communication, presentation, and stakeholder management skills.

• Ability to manage multiple client relationships simultaneously.

 

Preferred Qualifications

• Experience working within a Managed Services Provider (MSP) environment.

• Experience supporting healthcare organizations, rural hospitals, regulated industries, or

multi-site organizations.

• Familiarity with:

o Microsoft 365

o Azure

o Cybersecurity Programs

o Backup & Disaster Recovery

o Network Infrastructure

o Cloud Transformations

o Endpoint Management

o Compliance Frameworks

• Experience with technology assessments, lifecycle planning, and SOW development.

• ITIL, CISSP, CISM, Microsoft, or other industry certifications.

 

Success Metrics

Success in this role is measured by:

• Client retention and satisfaction

• Net Revenue Retention (NRR)

• Account profitability• Annual account growth

• Recurring revenue growth

• Project and professional services revenue growth

• Strategic roadmap adoption and completion

• Technology budget accuracy and alignment

• Security and risk reduction improvements

• Executive stakeholder engagement

• QBR/SBR effectiveness

• Technology maturity improvements

• Overall client health and engagement

 

Ideal Candidate

A business-minded technology leader who thrives on building executive relationships, solving

business challenges, and helping clients achieve their goals through strategic technology planning.

This individual takes ownership of client outcomes, drives account growth through trusted advisory

leadership, and successfully bridges the gap between business strategy and technology execution.

Core Mission: Own the client relationship, drive account growth, align technology with business

objectives, and ensure every technology investment delivers measurable business value.

Position Applied For

If applying for one of the above positions, please send your resume to careers@elevateservicesgroup.com.

OUR MISSION

At a certain point in their growth, all business leaders realize they don’t just need an “IT person” to “fix tech problems.” And throwing money at more technology won’t get you where you want to go anymore.

You need the people, the process, and the technology working together to make your work less operationally taxing, your team more effective, and your outcomes more predictable. You need a complete IT function that’s elevating everything you’re doing in the organization.

That’s what we build.