Why Should You Invest in Proactive IT Support?

Your IT needs can vary, and you need a team that you can trust—learn about the benefits of proactive IT support.

It seems like every day, new technology changes are arriving. For most companies, it can be a constant struggle to adapt. Trusted technology experts are leading the charge in helping companies to navigate these changes. The best teams among them are embracing a proactive approach to traditional IT support.

In this article, we will discuss proactive IT support and what it can offer your company.

What You Get When You Invest in Proactive IT Support

Technology is changing, and you need experts that can anticipate these changes. Proactive IT support aims to stay up to date on changing needs, allowing companies to adapt in real time with top-tier solutions. By taking an approach to IT that anticipates needs and moves quickly to address them, your company can stay up to speed and gain the following benefits.

Preventative Modern Solutions

Proactive IT support places an emphasis on adapting to changes by offering modern solutions. With a great gauge of the changes that are coming, proactive IT support experts can help your company to make early adaptations before technology changes even arise.

Quick Responses to Rising Needs

When a big change comes through, companies must adapt quickly. The time it takes to respond can determine if your company is protected or even operational. Since this approach to IT focuses on staying caught up on relevant information, it is much easier to deliver effective responses as new needs arise.

Higher Levels of Protection

Security threats associated with technology are some of the biggest concerns companies have today. When your IT team is proactive, you can rest easy knowing that security is their number one priority. This makes it much easier to keep you, your customers, and your shareholders safe, even as new threats come up.

Less Frustration for Staff

Company changes can often drive technology changes too. A team of IT experts that is always looking to the future is the perfect partner in navigating these transitions. Your IT support team will be able to easily make necessary changes in a smooth and transparent way, allowing staff to adapt more easily too.

Fewer Problems Associated With Downtime

Downtime is money lost, whether it impacts internal or external parties. IT support teams that stay up to speed are able to make changes that can minimize downtime. This means more productive working hours for staff and fewer problems for customers and vendors.

The Takeaway

In an ever-changing world, proactive IT support is the most effective approach to technology management for a company. The right approach can make all the difference in these fast-paced times. To learn more about the IT support Denver businesses trust to keep them operational every day, explore our services or contact us today!

What Are the Benefits of Cloud-Based IT Support?

With the introduction of cloud services and their flexibility when it comes to pricing and accessibility, many organizations are going from on-site IT support to cloud-based one. This is quite accurate when it comes to service desk operations since they necessitate continuous hardware and software support. 

It’s no wonder that executives are thinking about converting to a cloud-based help desk service to best fit their needs. 

How A Cloud-Based IT Support Desk Works

Cloud-based IT support desks provide ticket tracking, user queries, agent performance reports, etc. but on a cloud-based system. This is typically done through help desk apps where tools operating inside of the cloud are accessible via an interface or an app.

All service desk agents and managers need is an internet connection to get into their ticketing system. Software and servers are maintained and revised inside of the client’s IT infrastructure. The objective of cloud-based help desks is to ease the load for businesses wanting to improve their help desk teams without the added cost of managing their own hardware and software needs.

Benefits of a Cloud-Based Help Service Desk


A cloud-based help service desk gives users the upper hand when it comes to performance. Updates are set out on time. Servers continuously operate regardless of when maintenance is performed. Therefore, service desk plans can be executed, and the support staff can keep up with the flow of customer tickets without worrying about bringing operations to a halt.


Since it works on an internet connection, a cloud-based help desk agent has practically no accessibility problems. Why?

The cloud works as a single point of contact for all customer data. Thus, the merging of said data is easier for the support staff too. Moreover, infrastructures and interfaces are all similar across devices, so inconsistencies in software versions make a cloud-based IT support desk the best choice. Lastly, a cloud-based IT help desk offers a faster return on investment due to the simple installation and decreased software and hardware infrastructure costs.


Cloud-based help desk solutions aren’t just in sync with on-site IT help desk solutions, but they are safer as well. The cloud hosts the help desk, but not the actual one. Thus, it can stop cyber-attacks on the actual help desk from far away with the need for monitors. Cloud-based help desks use advanced security measures, delivering security, disaster recovery, and high-class backup without the typical enterprise price.

Top IT Services in Denver

The bottom line is cloud-based IT support has an advantage in every facet of your company, like the help desk, due in part to how flexible, performance-oriented, and affordable it is. By transitioning your help desk service solutions to the cloud, your help desk can move faster to its goal: detecting and solving problems before end users experience them. As the top business for managed services in Denver, we can help you take control of your IT and protect your data. Explore our options and give us a call.

Who Are the Top Managed Service Providers?


Are you looking to simplify your IT needs? Find out how leading managed service providers can help. 


Managed service providers are companies that handle IT needs for other companies. This allows businesses to operate using modern technology without having to keep a team of trained IT experts on hand. Perfect for outsourcing all of those pesky help desk calls, these companies provide a valuable service while supporting growing businesses. In this article, we will look at some of the best companies offering this service.


The Top Managed Service Providers to Consider


There are many popular managed service providers on national and local levels. Every service provider is going to have their own list of services that they offer, with quite a bit of overlap in more popular areas. These companies are known for providing an exceptional experience for their customers.  




Known for its key role in the technology industry, IBM is one of the best managed service providers available. Offering all of the bells and whistles, this company continues to go the extra mile for its customers. With every agreement, they bring your business exactly what it needs to get the most out of modern technology. From security to updates, IBM keeps companies ahead of the curve. 



Cognizant is not just a corporate buzzword—it is also a dedicated IT group that offers quite a bit to its customers. Committed to bringing companies the most simplistic approach to embracing today’s top technology, this company makes everything easy on the brands it works with. Known to help with every major aspect of a company’s IT needs, Cognizant is one company that aims to provide a consistent experience for every company they work with.    



Elevate is a company that wants you to take command of your IT—by allowing them to handle the process for you. Operating with the belief that when companies fall behind on technology, they suffer, Elevate helps brands to stay up-to-date every single day.


With Elevate, companies gain easy access to today’s top tech professionals. They will work with you to fully understand what you need and then create a strategy that gets everything up and running. Known for their customer service and commitment to quick solutions, this brand is a little bit smaller than the other companies on this list—for now. Ideal for businesses of different sizes, Elevate focuses on quality tech support above all else. 


The Takeaway


If you are looking for managed services, Denver has plenty of great options–and Elevate is one of them. Companies that want the convenience of access to great technology without having to onboard an entire team will find that Elevate’s services can cover it all. From setup to updates, we help you to stay up to date and get the most out of your technology every day!

What is ITIL Methodology?


The Information Technology Infrastructure Library – more commonly known as ITIL – is a commonly used set of best practices for IT services. It is implemented to help align the IT department’s services with the needs of both the business and its customers. This emphasis on meeting the specific, strategic demands of a particular business has transformed the IT experience.


As IT became more common across a growing number of industries, ITIL was developed to provide the standard for managing the lifecycle of IT services in Denver and beyond. This was done to help reduce costs and provide an overall framework for IT departments to work under, and has evolved into an industry standard to make sure each client gets the most efficient experience.


What Are the Basic Features of ITIL Methodology?


ITIL methodology focuses on the lifecycle of IT service. The service strategy of ITIL is used to develop a strategy that lines up with a company’s goals. This component helps make sure that the service is up to the company’s standards and their technology is suitable for use. This moves to the service design stage, which is concerned with the creation of the services and every component for implementation. This focuses on people, processes, products and partners to create the proper service for the client. 


Moving forward to service transition, which is the part of the process that designs and deploys IT services, as well as the service management procedures. This leads to service operations, which deals with achieving the expectations of the client – while balancing the costs and recognizing potential problems. The service operations part of the lifecycle specifically focuses on maintaining normal operating procedures, troubleshooting, fulfilling customer requests and taking care of service outages.


The final feature of this methodology is providing continual service improvement (CSI). This phase applies management systems to provide best practices through what’s been learned through previous experiences – both mistakes and successes. The point of this is to continually improve the efficiency of the processes and identify solutions for improvement.


What Are the Advantages of ITIL?


One of the biggest benefits of ITIL is that there is an improved overall alignment between the IT provider and the company utilizing the service. Since ITIL is built to get everybody on the same page, communication is improved and the risk of a disruption in service is lessened. This alignment also provides better visibility of IT costs, and which assets are affected. This, in turn, reduces IT costs overall because there is better utilization of resources. 


This also provides a stable service environment through a globally recognized framework that has been proven to establish a top-notch IT system. Because of the service approach, the client gets constant service, but it also continuously improved, helping provide the best customer service. IT issues can slow a business down, and with today’s fast-paced consumers, you can’t let troublesome technology slow things down. For more information on ITIL methodology, and how it can work for you, reach out to the IT experts at Elevate Outsourced IT today.

What Do You Need for an IT Support Job?


IT support is a popular career path—find out what you need.


Working in tech is quickly becoming one of the more popular options when it comes to jobs. However, there are quite a few options to pick from. IT support is a popular career path that many people find fulfilling. In this post, we are going to discuss the qualifications for this kind of work.


What it Takes to Work in IT Support


Starting your dream job in IT support can be an exciting idea, but what does it actually take to work in this kind of field? In reality, the requirements for IT work will vary based on the company and the industries that they serve. You can consider these general qualifications when getting started.




Education requirements vary a lot with IT support jobs. Some companies require a degree in a comparable background, while others only require a degree. In some cases, companies might not require a degree at all and prefer to do their own training in-house. Focus on looking for opportunities that match your education or that match the degree plan you want to pursue.




IT support is quickly becoming one of the more versatile jobs that a person can get. In some cases, companies will require you to live in the area so you can make your way into an office. However, that is not always the case. More of these roles are becoming available for remote workers, which can allow you to work from the comfort of your home.




Any kind of IT work is going to require the use of a computer, and some companies may not provide one. Although most major companies will offer devices, that doesn’t mean everyone will. You might need a computer with certain specifications to qualify for a role.


Communication Skills


Although the other qualifiers may vary, communication skills are one constant that you will not be able to get around. Many times, you will be communicating with clients, business partners, and colleagues to resolve certain issues. 


Being able to communicate effectively will influence your performance in this kind of role. Make sure that you brush up on your oral and written communication skills, so you can provide the most value at work. These skills can translate to many different roles, making them important for any professional.


The Takeaway


If you are looking to explore the careers in IT support Denver offers, you will be glad to know that there are plenty of options available. An interest in technology can go a long way in today’s world. To explore work opportunities or learn more about what kind of qualifications these roles have, contact us today. We are happy to help you start working on the technology career of your dreams, no matter what that looks like!

What Are the Different Types of Software?

Software is the collection of data and programs that help our computer run the specific tasks we use every day. While hardware is the actual physical components of your laptop, tablet or desktop computer, the software is the guts of how everything works inside the hardware. You need your computer to run specific tasks – like typing an email or playing a game – and the software enables that to be done successfully. When they aren’t working successfully, that’s when it’s time to call a trusted IT service in Denver


Here’s a look at some of the basic software types and how they help your computer perform each day.


System Software


This is the foundation of everything that’s happening within your computer. This is the operating system. Think Windows or macOS for your computer – or even iOS or Android for your phone. This software provides a platform for the other software inside your system. It’s also made up of the programs that run the computer itself. 


This is the essential software of your computer or device, but can also include things like game engines or industrial automation software. This is where the system’s crucial files like drivers for hardware, configuration files, and files for system services reside. It generally runs things in the background, and allows the other software to work smoothly. 


Utility Software


The next tier of software in your system is the utility software, which performs takes to ensure that the computer continues running optimally. This type of software is always running in the background, and is comprised of things like anti-virus software and other security programs, to other tools that optimize the performance of the hardware. 


This also includes all of the applications that back up your saved data and other things on your hard drive. The main priority of utility software is to keep the system stable and running smoothly. While this is generally thought of as protecting your system from outside influences, it can mean protecting from overusing the system, as well. 


Application Software


The next tier is application software, which is probably the software that many of us are most familiar with. These are the programs like word processors or web browsers or those that help us make spreadsheets and presentations. They can be programmed to do a multitude of specific tasks, and work directly within the operating system to make sure things can be loaded and saved to and from your hard drive. 


This also includes all of your software that plays music or allows you to have virtual meetings with your co-workers. The list goes on and on. Very few things you do on your computer don’t fall into this category. If there is a digital solution for something that can be downloaded in the app store, it falls under the massive umbrella of application software. 


There are many types of software that all have to work in concert with each other to make your system run smoothly. For more information on the different types of software and how they work within your system, reach out to the IT experts at Elevate Outsourced IT today.

What Is an IT Support Technician?


Computers and technology are integral to keeping businesses moving forward. Sometimes, things break down or don’t go as planned. That’s where your information technology (IT) support technician comes in. These technicians are at the crux of all IT support in Denver, but their common job duties and requirements might be a bit confusing for some. Here’s a look at what an IT support technician does. 


Technicians Deliver On-Call Support


An IT support technician is generally in charge of resolving technical issues and offering support for computers and other technology. If something stops working, or isn’t working the way it is supposed to, the IT department generally receives a complaint call. They diagnose the issue and help the customer solve the problem, if possible. 


Technicians have to be extremely knowledgeable regarding the hardware and software they are providing support for. From printers to monitors to operating systems, the IT support technician has to know not only how everything works, but also how it works within a particular company’s system. This support is perhaps the IT support technician’s most important duty, and wide range of comprehensive knowledge is a vital piece to ensuring that success.


Setup & Maintenance Are Also Important


IT support technicians do much more than answer troubleshooting calls. When new systems are implemented, or current systems are upgraded, it’s these technicians that are often front and center in getting them installed properly. Depending on the size of the company they work for or the client they’re helping, this can be an extensive process with little room for error. Reliance on technology is what makes a lot of systems go, so these upgrades and installations have to be done smoothly.


Along those same lines, regular maintenance is also key. There can’t be any hiccups or pauses in how these systems operate, so keeping up with current upgrades and updates is imperative to continuing that success. This requires not only diligence and know-how on what’s being upgraded, but great communication between those that are getting the maintenance so they know if there will be any interruptions. 


Protect From Outside Threats


Technology is everywhere, but so are threats to security of those systems. Identity thieves and other hackers are always looking for cracks in the armor of these systems to take advantage of the information held within. IT support technicians are the first line of defense against these types of threats, and have to be informed on the multitude of threats that are out there.  


It’s common for an It support technician to deal with viruses, loss of data, and malware designed to infiltrate their company’s or client’s privileged information. Things are constantly changing on this front, as those seeking the information are constantly finding new ways to break into servers and systems. Staying informed on current trends and tricks used by these hackers is important so that the technician can do their best to protect against these threats.


From server security to keeping computers up and running, there is a vast multitude of benefits IT support technicians provide. For more information on what IT support technicians do and how they can help your business, contact the information technology experts at Elevate Outsourced IT today.

Why Choose Managed IT Services?


Here’s everything you need to know about outsourcing IT services–and why you should too.


Every business exists to fill a specific need in the market, but only a small number of them have the in-house computer and technology skills to keep up with the technical requirements of today. Therefore, IT outsourcing is becoming the obvious choice for most modern businesses.


Managed IT Services and You


Hiring an IT professional differs from hiring an ordinary employee. They must be experts in their fields, trustworthy, and have great character. Whoever you hire for this position will have access to your company’s most sensitive information and will often be the first to know when hiring or firing. 


The salary is only a tiny part of the actual cost of hiring IT people. The right balance of risks, expenses, time, and productivity will make for a happy, healthy IT practice that keeps every cog in the wheel running smoothly. Opt for outsourcing if you want to complete a project immediately or need more experts on staff!


What Are Managed IT Services?


When you outsource IT, another company handles your IT needs. For example, a third party can handle network security, OS implementation, software installation, and file backups. Unlike teams that only operate when something goes wrong, managed IT monitors your network for a monthly fee. 


Neutralizing threats and resolving issues as they arise is better for you and the service provider. Solving a problem the first time reduces their work and encourages them to renew. Some companies may benefit the most from outsourcing their IT because the time and money needed to build an in-house IT department could be spent growing the business instead.


Why Companies Choose Managed IT Services


Since it is cheaper than hiring permanent employees, companies choose managed IT services. IT teams also have the training and resources to stay caught up on modern trends and security risks. This means that you are working with experts that are active in the IT world and know exactly what you need to improve your business. Their insight can help you to scale with ease.


IT Services for Every Industry


Staying up to date on the latest industry rules, compliance requirements, and cyber threats is a crucial part of our job. This lets companies make a unique business plan that keeps your operations, employees, and technology safe and ready for the future. IT support is not a service that works the same for everyone. These experts offer customized strategies based on different industry challenges, goals, and market conditions. 


The Takeaway


It’s important to outsource IT support to ensure that your client’s data is safe and that your company has the most up-to-date technology. Having dedicated experts who live and breathe technology can help support your business at any stage. To learn more, explore the managed services Denver has to offer for technology today!

Is IT Support a Good Career?

IT careers have been popular for years–but is a career in IT support right for you?

The industries of the world are changing, and at the heart of this change is growing and developing technology. Already, the average person uses technology to manage almost every aspect of their life. This is even more true when we take a look at businesses around the world. Technology is everywhere, and we need people who can assist with technology to keep it running. In this article, we are going to discuss if IT support is really a good career—and if it is the right fit for you.


IT Support as a Career


IT support is a broad category that covers a variety of IT services. In a technology-driven world, we need people who can assist with common technology-based services. IT support specialists are the individuals that handle everything from computer troubles to network management and security. What makes it such a good career?


Great Pay


By now, most of us know that technology is truly where the money is at. IT support specialists make a great salary, even when they are just starting out. To make this even better, the potential to earn more in IT is absolutely present. Many people are making well into six figures working in IT fields.


Flexible Hours


Scheduling and work hours are a huge point of concern for most of us—but so many jobs don’t have flexibility. IT support specialists are needed around the clock, and that means that companies tend to be more open to offering flexible hours. You can generally find a job that works on a schedule that meets your needs.


Work From Home Opportunities


Working from home is one thing that more and more people are seeking—and IT careers have been normalizing this for years. In IT work, you don’t always have a need to be in an office. Many IT support jobs are remote jobs that can be worked from anywhere in the world. This means that you can work from home permanently or just a few times throughout the week at a lot of companies.


Building Valuable Skills


Since technology keeps on advancing and the need for technology experts is growing, there is always something new to learn. In an IT career path, you can learn how to manage a wide range of tasks and systems. This allows you to learn more, so you can advance your career even further. In this evolving industry, there is always something new to learn. In IT, more learning often means more earning too!


The Takeaway


There are plenty of opportunities for IT support Denver residents can benefit from. If you are considering entering an IT field, ask yourself if it will suit your lifestyle. This is a great and fulfilling career path that people around the world really love!