What does IT Support do?


IT support is typically handled by an MSP, or managed services provider. This is a team of skilled IT professionals that can help take your business practices to the next level. From fixing networking issues to handling IT security, IT support Denver is completely customizable to your business needs. Keep reading to discover more about how IT support can help your Denver business. 


A Two-Pronged Approach to IT Management


When it comes to IT management, your MSP will oversee many different strategies, networks, and equipment. IT management encompasses a wide range of responsibilities within the organization, and it all depends on your specific needs and requirements. 


For example, you might be an organization who requires a more hands-on approach to ensuring that your hardware and phone systems are functioning properly. Or, perhaps your company has a lot of overhead and requires more cloud-based security protocols in place. 


Whatever your needs, IT support from an MSP can help achieve your goals with a two-pronged approach through both Strategic and Operational support management. 


Examples of Strategic Support


IT Security Monitoring. IT Security is extremely important in today’s digital age. IT Security Monitoring helps ensure that your online systems are secure from threats like phishing emails, bots, and hacking. Consistent security monitoring is a preemptive tool used by many IT security professionals


Restoration and Recovery. In the case of a database breach, file corruption, hacking incident, or theft or destruction to physical equipment, IT support can help you recover. Restoration and backup recovery of online files is one of the many jobs that IT support can help you with, so that your business can get back to normal operation.


Network and Structure Analysis. With the help of IT support, you make sure that your network, systems, and business structure are running as smoothly as possible. You’ll get the best suggestions for your organization, including which hardware, software, cloud-based, and security systems are right for you.


Examples of Operational Support


Business system fixes. Many businesses rely on their on-premise hardware systems to function smoothly at all times. This includes on-site computers, phones, and other office necessities like printers. When computers shut-down or email inboxes lag, it can throw off the entire business operations for that day. IT support can be on-call to fix these issues when they happen so that your business continues to run as smoothly as possible. 


Support for Employees. Unexpected bugs happen, and it’s important for an IT specialist to handle these issues directly. Having an on-call MSP team ensures that your employees never have to worry about phishing emails, networking issues, or problems with on-site machinery. 


Software License Management. IT support can also help manage the many licenses and requirements for certain software programs. These are especially prevalent for businesses who work with cloud-service providers or have trouble keeping track of their recurring payment packages with various business softwares. 


If you’re ready to make the switch to a managed services provider and get professional IT support for your business, contact ELEVATE.

What are the different types of IT companies?


IT, or information technology, encompasses a broad range of computer, internet, and technology services. These services are offered by various companies that concentrate in one form or another. They often aid small businesses and large corporations in their website management, online security, hardware and software setup, and troubleshooting needs.


Learn more about the different types of IT companies so that you can determine whether IT services in Denver are the right choice for your business. 


Three types of IT companies


Just like other businesses, IT companies come in all shapes and sizes. Hiring an IT company that can work on your level and with your business’ needs can be highly beneficial. There are three main tiers of IT services that you can hire.




Low-level IT services are the most basic tier and are a great choice for many small to mid-sized businesses or startups. Managed service providers, or MSPs, offer low-level IT services such as software and hardware installation, new and existing infrastructure integration, and ongoing system support. Low-level managed services also provide some security and performance guidance, but do not include direct action or planning with these issues.




Mid-level managed services are often known as value-added MSPs. You’ll not only receive all of the low-level benefits, but your IT service will be more hands-on. Action items, like security and performance issues, are typically taken care of with mid-level services. Additionally, IT planning and assistance can help build a better system with less issue moving forward.




High-level IT services are the go-to for many corporations and large organizations. They include even more network support, including reports on data and analytics. They can even help you set up a mobile networking system so that you can have access on-the-go. High-level MSPs are known for their in-depth tracking and planning services, as well. This can be a huge game-changer for your business, especially if you’re trying to build programs or improve security. 


IT services they provide


Managed IT services offer a range of network and support options. The most common types of services found at any IT company are:


Hardware support: updating and repairing computers and IT equipment, deleting old data safely, and disposing of old hardware systems.


Software support: updating licenses and agreements, ensuring the company is compliant under current end-user agreements, and canceling old licenses that are no longer useful.


Network management: configuring online infrastructure like connecting printers, installing firewalls, and building servers, setting up security measures like two-factor authentication, performing network maintenance, and monitoring for suspicious activity.


Communications: setting up voice and video calling options, configuring communication systems, fixing video connection issues, setting up company voicemail protocols, and maintaining these systems.


Cloud services: setting up cloud-based meetings and projects, configuring IaaS and PaaS infrastructures, transferring cloud data, training company members on how to safely and efficiently use cloud services, and cloud service support.


Security: protecting online data, installing and maintaining cybersecurity systems, monitoring and adapting to security threats, and improving security systems.

IT services are important for any sized business. Find out how managed IT services in Denver can help your business thrive by contacting ELEVATE.

How Do I Become an IT Support Specialist?


The world of information technology is growing by the day, and with this notable growth, the job market is also growing. More people are seeing IT for the opportunities and high salaries that it can bring, with many people realizing that the industry is more approachable than they previously expected. It is becoming a go-to professional choice, but what does it really take?


The Path to Becoming an IT Support Specialist


Before you can become an IT Support Specialist, there are a few different steps that you will need to take. These steps are focused on ensuring that you have what you need to be successful, like gaining skills that help you to remain competitive and finding a company that can help you to get started. Your path to becoming an IT Support Specialist might look different than someone else’s, allowing you to build a path that suits your interests. There are plenty of good ways to get started.


Get the Right Education


Education is a key consideration when you are looking to enter IT as a Support Specialist. Before you can be helpful and successful in this field, you will need to obtain the knowledge and skills to carry out the job. The education that you pursue can differ depending on what you are looking to do for the long term.


Being an IT Support Specialist requires some kind of education to get started. Most people opt to get a bachelor’s degree in Information Technology or Computer Science, which can help anyone to gain important skills. Some people prefer to get an associate’s degree and attend boot camps instead. It is all about what you are comfortable with and what you want to do in the field.


Grow Your Skills


Given this field’s popularity, it shouldn’t come as a surprise that it is highly competitive to work in. For this reason, continuously growing your skills is very important. This might mean getting a certain degree and acquiring certifications on top of it to compete with your future peers. Since IT is always evolving, you should expect to evolve with it.


Find a Company that Suits Your Style


To finally become an IT Support Specialist, you must get a job in the field. Fortunately, the need for this kind of role is very high right now. This means that there are plenty of opportunities, so you can explore your options and find a company that is a good fit based on your education and needs.


The Takeaway


Building a career in IT can help you to focus on a career path that is fulfilling and always changing. There is never a dull moment in IT work, and it always comes with the potential for you to improve and do better. Each day will bring new and exciting challenges when you first get started, and this will continue throughout your career. To join the IT support Denver offers, take the time to grow your skills and find a great company that matches your interests!

What is a Managed Services Provider?


Many businesses can benefit from hiring a managed services provider. Managed services providers, or MSPs for short, are third-party organizations that help manage corporate IT systems, infrastructure, security, and other needs. Some MSPs specialize in certain areas, like firewalls or data storage, as well. Find out more about managed services providers, how they work, and when to hire managed services in Denver


How MSPs work


Typically, a managed services provider is hired as a third-party to fill in the gaps of in-house IT and security services of a business or corporation. This could be for several reasons. Sometimes, the in-house team simply needs support on a particular issue. MSPs can also help assess problems that may need more coverage or security issues that have gone unnoticed. 


You can also hire a managed services provider to address issues in multiple departments, not just IT. They can provide technical support when necessary, building systems from the ground up. Think of them as your on-call problem solver. You can rely on them for daily troubleshooting, site maintenance and monitoring, reporting, or automation services. 


Best of all, managed services providers can operate off-site. This makes them a great option for primarily work-from-home organizations or if you’re hiring out-of-state. Through the use of specialized software, an MSP can address your IT and security integrations from virtually anywhere. 


How they benefit IT environments


Through the use of remote support, MSPs can assist with a range of services for any type of business. Initially, the services these professionals managed fell under the scope of RMM, or remote monitoring and management, of online networks. That scope has since broadened, making MSPs some of the most sought after professionals of cloud management and online integrations.


When to hire an MSP


If you’re looking to improve or streamline your company’s online operations, consider hiring a managed services provider. Best of all, both small and large organizations can benefit from hiring an MSP. For those with limited in-house management services, a third-party managed services provider can help fill in the gaps. Even large government organizations can hire MSPs to overcome limitations within their own teams.


You should hire a managed services provider if you need professional help with complex online systems. Here are just a few ways that an MSP can help your organization:


  • They can help support current staff by lending technical expertise and support
  • They can help build and manage IT infrastructure
  • They can provide support for account access issues
  • They can assist with cybersecurity issues and install security software
  • They can help mitigate security risks and implement compliance protocols
  •  They can set up and manage contracts
  • They can provide additional support and security for company payroll


Hiring a managed services provider helps keep your organization safe on many levels. Consider hiring managed services in Denver to provide organizational support and to streamline processes. For more information on professional managed services, and to hire proactive IT support, contact Elevate.