What Is an IT Support Technician?


Computers and technology are integral to keeping businesses moving forward. Sometimes, things break down or don’t go as planned. That’s where your information technology (IT) support technician comes in. These technicians are at the crux of all IT support in Denver, but their common job duties and requirements might be a bit confusing for some. Here’s a look at what an IT support technician does. 


Technicians Deliver On-Call Support


An IT support technician is generally in charge of resolving technical issues and offering support for computers and other technology. If something stops working, or isn’t working the way it is supposed to, the IT department generally receives a complaint call. They diagnose the issue and help the customer solve the problem, if possible. 


Technicians have to be extremely knowledgeable regarding the hardware and software they are providing support for. From printers to monitors to operating systems, the IT support technician has to know not only how everything works, but also how it works within a particular company’s system. This support is perhaps the IT support technician’s most important duty, and wide range of comprehensive knowledge is a vital piece to ensuring that success.


Setup & Maintenance Are Also Important


IT support technicians do much more than answer troubleshooting calls. When new systems are implemented, or current systems are upgraded, it’s these technicians that are often front and center in getting them installed properly. Depending on the size of the company they work for or the client they’re helping, this can be an extensive process with little room for error. Reliance on technology is what makes a lot of systems go, so these upgrades and installations have to be done smoothly.


Along those same lines, regular maintenance is also key. There can’t be any hiccups or pauses in how these systems operate, so keeping up with current upgrades and updates is imperative to continuing that success. This requires not only diligence and know-how on what’s being upgraded, but great communication between those that are getting the maintenance so they know if there will be any interruptions. 


Protect From Outside Threats


Technology is everywhere, but so are threats to security of those systems. Identity thieves and other hackers are always looking for cracks in the armor of these systems to take advantage of the information held within. IT support technicians are the first line of defense against these types of threats, and have to be informed on the multitude of threats that are out there.  


It’s common for an It support technician to deal with viruses, loss of data, and malware designed to infiltrate their company’s or client’s privileged information. Things are constantly changing on this front, as those seeking the information are constantly finding new ways to break into servers and systems. Staying informed on current trends and tricks used by these hackers is important so that the technician can do their best to protect against these threats.


From server security to keeping computers up and running, there is a vast multitude of benefits IT support technicians provide. For more information on what IT support technicians do and how they can help your business, contact the information technology experts at Elevate Outsourced IT today.

Is IT Support a Good Career?

IT careers have been popular for years–but is a career in IT support right for you?

The industries of the world are changing, and at the heart of this change is growing and developing technology. Already, the average person uses technology to manage almost every aspect of their life. This is even more true when we take a look at businesses around the world. Technology is everywhere, and we need people who can assist with technology to keep it running. In this article, we are going to discuss if IT support is really a good career—and if it is the right fit for you.


IT Support as a Career


IT support is a broad category that covers a variety of IT services. In a technology-driven world, we need people who can assist with common technology-based services. IT support specialists are the individuals that handle everything from computer troubles to network management and security. What makes it such a good career?


Great Pay


By now, most of us know that technology is truly where the money is at. IT support specialists make a great salary, even when they are just starting out. To make this even better, the potential to earn more in IT is absolutely present. Many people are making well into six figures working in IT fields.


Flexible Hours


Scheduling and work hours are a huge point of concern for most of us—but so many jobs don’t have flexibility. IT support specialists are needed around the clock, and that means that companies tend to be more open to offering flexible hours. You can generally find a job that works on a schedule that meets your needs.


Work From Home Opportunities


Working from home is one thing that more and more people are seeking—and IT careers have been normalizing this for years. In IT work, you don’t always have a need to be in an office. Many IT support jobs are remote jobs that can be worked from anywhere in the world. This means that you can work from home permanently or just a few times throughout the week at a lot of companies.


Building Valuable Skills


Since technology keeps on advancing and the need for technology experts is growing, there is always something new to learn. In an IT career path, you can learn how to manage a wide range of tasks and systems. This allows you to learn more, so you can advance your career even further. In this evolving industry, there is always something new to learn. In IT, more learning often means more earning too!


The Takeaway


There are plenty of opportunities for IT support Denver residents can benefit from. If you are considering entering an IT field, ask yourself if it will suit your lifestyle. This is a great and fulfilling career path that people around the world really love!

What is Included in Managed IT Services?


IT services can help you to elevate your workspace. Learn what professionals can offer.


Having a dedicated IT services team can help you to improve your business practices and remove stress from your team. Outsourcing these needs is easy, and it can come with quite a few benefits. To receive proactive IT services that elevate your business, you will want to work with experts that provide the best services. Let’s explore what you can expect when working with an IT services team.


IT Services: What You Can Expect


The customer experience side of this process is fairly simple, which is why so many business owners appreciate it. All you need to do is explain your needs and let the experts guide you toward better IT services. When you work with an IT team, you will find that there is a lot to gain!


Support for Your Systems and Staff


IT teams are groups of individuals who are dedicated to supporting your staff and your business. They will be available to contact them in the event that something goes wrong with your systems. Having someone that you can reach out to that will be able to assess the situation and provide valuable insights can help your team to get back on track.


Repairs and Replacements


Since IT teams are responsible for managing your system needs, it shouldn’t come as a surprise that they can also help with the physical systems in some instances. Sometimes, you will find that your devices need to be maintained, repaired, or replaced. IT teams can often provide this service to ensure that your systems are always working well. 


System Updates and Management


The world of technology changes on a regular basis, which means that your systems are always changing. Your dedicated IT team can ensure that your systems are always updated and operating effectively, which can keep them running well for years to come. Having someone to make sure that all necessary updates are rolled out to your team is crucial for security and maintenance. 


Custom Services


Most IT service companies do not provide one-size-fits-all services for all of their clients. Instead, a good IT team will work with you to discover your needs and create a plan that will support your goals. Having a team that you can trust to provide services that support your business is invaluable, so be sure to work with a group that will treat your business like the unique organization that it is.


The Takeaway


The managed services Denver has that are being offered by local IT companies can vary quite a bit from one company to the next. Though most companies will offer the same general support, it is always best to work with a company that will offer your business support directly. You will find that working with a team that adapts to your company’s unique needs will provide a much more positive experience. To learn more about our approach to meeting IT needs, feel free to contact us directly to get started!

What does IT Support do?


IT support is typically handled by an MSP, or managed services provider. This is a team of skilled IT professionals that can help take your business practices to the next level. From fixing networking issues to handling IT security, IT support Denver is completely customizable to your business needs. Keep reading to discover more about how IT support can help your Denver business. 


A Two-Pronged Approach to IT Management


When it comes to IT management, your MSP will oversee many different strategies, networks, and equipment. IT management encompasses a wide range of responsibilities within the organization, and it all depends on your specific needs and requirements. 


For example, you might be an organization who requires a more hands-on approach to ensuring that your hardware and phone systems are functioning properly. Or, perhaps your company has a lot of overhead and requires more cloud-based security protocols in place. 


Whatever your needs, IT support from an MSP can help achieve your goals with a two-pronged approach through both Strategic and Operational support management. 


Examples of Strategic Support


IT Security Monitoring. IT Security is extremely important in today’s digital age. IT Security Monitoring helps ensure that your online systems are secure from threats like phishing emails, bots, and hacking. Consistent security monitoring is a preemptive tool used by many IT security professionals


Restoration and Recovery. In the case of a database breach, file corruption, hacking incident, or theft or destruction to physical equipment, IT support can help you recover. Restoration and backup recovery of online files is one of the many jobs that IT support can help you with, so that your business can get back to normal operation.


Network and Structure Analysis. With the help of IT support, you make sure that your network, systems, and business structure are running as smoothly as possible. You’ll get the best suggestions for your organization, including which hardware, software, cloud-based, and security systems are right for you.


Examples of Operational Support


Business system fixes. Many businesses rely on their on-premise hardware systems to function smoothly at all times. This includes on-site computers, phones, and other office necessities like printers. When computers shut-down or email inboxes lag, it can throw off the entire business operations for that day. IT support can be on-call to fix these issues when they happen so that your business continues to run as smoothly as possible. 


Support for Employees. Unexpected bugs happen, and it’s important for an IT specialist to handle these issues directly. Having an on-call MSP team ensures that your employees never have to worry about phishing emails, networking issues, or problems with on-site machinery. 


Software License Management. IT support can also help manage the many licenses and requirements for certain software programs. These are especially prevalent for businesses who work with cloud-service providers or have trouble keeping track of their recurring payment packages with various business softwares. 


If you’re ready to make the switch to a managed services provider and get professional IT support for your business, contact ELEVATE.

What are the different types of IT companies?


IT, or information technology, encompasses a broad range of computer, internet, and technology services. These services are offered by various companies that concentrate in one form or another. They often aid small businesses and large corporations in their website management, online security, hardware and software setup, and troubleshooting needs.


Learn more about the different types of IT companies so that you can determine whether IT services in Denver are the right choice for your business. 


Three types of IT companies


Just like other businesses, IT companies come in all shapes and sizes. Hiring an IT company that can work on your level and with your business’ needs can be highly beneficial. There are three main tiers of IT services that you can hire.




Low-level IT services are the most basic tier and are a great choice for many small to mid-sized businesses or startups. Managed service providers, or MSPs, offer low-level IT services such as software and hardware installation, new and existing infrastructure integration, and ongoing system support. Low-level managed services also provide some security and performance guidance, but do not include direct action or planning with these issues.




Mid-level managed services are often known as value-added MSPs. You’ll not only receive all of the low-level benefits, but your IT service will be more hands-on. Action items, like security and performance issues, are typically taken care of with mid-level services. Additionally, IT planning and assistance can help build a better system with less issue moving forward.




High-level IT services are the go-to for many corporations and large organizations. They include even more network support, including reports on data and analytics. They can even help you set up a mobile networking system so that you can have access on-the-go. High-level MSPs are known for their in-depth tracking and planning services, as well. This can be a huge game-changer for your business, especially if you’re trying to build programs or improve security. 


IT services they provide


Managed IT services offer a range of network and support options. The most common types of services found at any IT company are:


Hardware support: updating and repairing computers and IT equipment, deleting old data safely, and disposing of old hardware systems.


Software support: updating licenses and agreements, ensuring the company is compliant under current end-user agreements, and canceling old licenses that are no longer useful.


Network management: configuring online infrastructure like connecting printers, installing firewalls, and building servers, setting up security measures like two-factor authentication, performing network maintenance, and monitoring for suspicious activity.


Communications: setting up voice and video calling options, configuring communication systems, fixing video connection issues, setting up company voicemail protocols, and maintaining these systems.


Cloud services: setting up cloud-based meetings and projects, configuring IaaS and PaaS infrastructures, transferring cloud data, training company members on how to safely and efficiently use cloud services, and cloud service support.


Security: protecting online data, installing and maintaining cybersecurity systems, monitoring and adapting to security threats, and improving security systems.

IT services are important for any sized business. Find out how managed IT services in Denver can help your business thrive by contacting ELEVATE.

How Do I Become an IT Support Specialist?


The world of information technology is growing by the day, and with this notable growth, the job market is also growing. More people are seeing IT for the opportunities and high salaries that it can bring, with many people realizing that the industry is more approachable than they previously expected. It is becoming a go-to professional choice, but what does it really take?


The Path to Becoming an IT Support Specialist


Before you can become an IT Support Specialist, there are a few different steps that you will need to take. These steps are focused on ensuring that you have what you need to be successful, like gaining skills that help you to remain competitive and finding a company that can help you to get started. Your path to becoming an IT Support Specialist might look different than someone else’s, allowing you to build a path that suits your interests. There are plenty of good ways to get started.


Get the Right Education


Education is a key consideration when you are looking to enter IT as a Support Specialist. Before you can be helpful and successful in this field, you will need to obtain the knowledge and skills to carry out the job. The education that you pursue can differ depending on what you are looking to do for the long term.


Being an IT Support Specialist requires some kind of education to get started. Most people opt to get a bachelor’s degree in Information Technology or Computer Science, which can help anyone to gain important skills. Some people prefer to get an associate’s degree and attend boot camps instead. It is all about what you are comfortable with and what you want to do in the field.


Grow Your Skills


Given this field’s popularity, it shouldn’t come as a surprise that it is highly competitive to work in. For this reason, continuously growing your skills is very important. This might mean getting a certain degree and acquiring certifications on top of it to compete with your future peers. Since IT is always evolving, you should expect to evolve with it.


Find a Company that Suits Your Style


To finally become an IT Support Specialist, you must get a job in the field. Fortunately, the need for this kind of role is very high right now. This means that there are plenty of opportunities, so you can explore your options and find a company that is a good fit based on your education and needs.


The Takeaway


Building a career in IT can help you to focus on a career path that is fulfilling and always changing. There is never a dull moment in IT work, and it always comes with the potential for you to improve and do better. Each day will bring new and exciting challenges when you first get started, and this will continue throughout your career. To join the IT support Denver offers, take the time to grow your skills and find a great company that matches your interests!

What is a Managed Services Provider?


Many businesses can benefit from hiring a managed services provider. Managed services providers, or MSPs for short, are third-party organizations that help manage corporate IT systems, infrastructure, security, and other needs. Some MSPs specialize in certain areas, like firewalls or data storage, as well. Find out more about managed services providers, how they work, and when to hire managed services in Denver


How MSPs work


Typically, a managed services provider is hired as a third-party to fill in the gaps of in-house IT and security services of a business or corporation. This could be for several reasons. Sometimes, the in-house team simply needs support on a particular issue. MSPs can also help assess problems that may need more coverage or security issues that have gone unnoticed. 


You can also hire a managed services provider to address issues in multiple departments, not just IT. They can provide technical support when necessary, building systems from the ground up. Think of them as your on-call problem solver. You can rely on them for daily troubleshooting, site maintenance and monitoring, reporting, or automation services. 


Best of all, managed services providers can operate off-site. This makes them a great option for primarily work-from-home organizations or if you’re hiring out-of-state. Through the use of specialized software, an MSP can address your IT and security integrations from virtually anywhere. 


How they benefit IT environments


Through the use of remote support, MSPs can assist with a range of services for any type of business. Initially, the services these professionals managed fell under the scope of RMM, or remote monitoring and management, of online networks. That scope has since broadened, making MSPs some of the most sought after professionals of cloud management and online integrations.


When to hire an MSP


If you’re looking to improve or streamline your company’s online operations, consider hiring a managed services provider. Best of all, both small and large organizations can benefit from hiring an MSP. For those with limited in-house management services, a third-party managed services provider can help fill in the gaps. Even large government organizations can hire MSPs to overcome limitations within their own teams.


You should hire a managed services provider if you need professional help with complex online systems. Here are just a few ways that an MSP can help your organization:


  • They can help support current staff by lending technical expertise and support
  • They can help build and manage IT infrastructure
  • They can provide support for account access issues
  • They can assist with cybersecurity issues and install security software
  • They can help mitigate security risks and implement compliance protocols
  •  They can set up and manage contracts
  • They can provide additional support and security for company payroll


Hiring a managed services provider helps keep your organization safe on many levels. Consider hiring managed services in Denver to provide organizational support and to streamline processes. For more information on professional managed services, and to hire proactive IT support, contact Elevate.

What Are Examples of IT Services?


IT services are a prevalent part of the modern world, and they are a necessary business component for any modern business, even if only indirectly. These services can help individuals and businesses alike to take active steps into the future with the right systems and tools. In the digital age, they are more prominent than ever. In this article, we will explore what these services really look like in practice.


The Most Common IT Services


There are many smaller spaces within IT services now that the transition to digital is somewhat complete. While not every IT service will be required for every single company, the fact is that most companies have base IT needs that can be met with the right help.


Technical Support


One of the most prominent and basic IT services is traditional technical support. This support can vary from one business to the next. In general, it includes support for all computer-related needs that a company might have. Everything from setting up a new computer to managing updates and downloads is included.


Technical support is very important because it can impact a lot for your employees—and these changes can be felt by your customers. IT services can help employees to have functional devices that meet their needs and can also provide support for a variety of transitions and changes.


Cloud Security


The cloud is a concept that most people are familiar with, and by now most of us understand the associated risks. Having adequate cloud security can keep your business and your customers safe at the same time, and this is very important. Being able to identify and stop threats can have a huge impact.




The modern company has to contend with cybersecurity because hackers and online scammers are everywhere. A good cybersecurity team can help you to keep your customer data and private information safe from interested parties with dangerous intentions. Right now, this is one of the biggest security risks that are currently present.


Network Management


Companies use networks to keep employees connected and share apps and information. These networks are so helpful, but they do require setup and maintenance to ensure that the network is kept in good order. IT professionals can manage everything behind the scenes to ensure that everything goes well.


The Takeaway


Denver companies are recognizing that the push towards digital is the future—and that steps must be taken to ensure a smooth transition. Partnering with the right IT professionals can help you to rest easy knowing that your systems will work and your client’s information will stay safe. 

If you are looking for the best IT services Denver can offer, it always pays to partner with a local company that knows the power of Denver businesses. To learn how we can better serve you and your needs, don’t hesitate to reach out directly. We are happy to help you improve your digital experience one step at a time!

What are the benefits of IT managed services?


IT technologies have seen consistent change since their start. These systems have grown ever more advanced, with “smart” technology becoming the mainstream.


With more possibilities regarding cloud-based services, apps, and security devices on the horizon, it’s essential for companies to manage IT correctly.


Although there are many benefits to these IT advancements, there’s more room for risk. Challenges presented by new IT services can cost a company in revenue and cyber security. The best way to keep pace with these complex systems for your Colorado business is to hire IT managed services in Denver. Learn more about why hiring managed IT services is important and how it can help your business thrive.


Top Benefits Explained


The range of benefits for hiring an IT management service is versatile. No matter the company structure or size, managed IT services help allocate resources in a more structured way. Overall, this new workflow improves many aspects of the business, including financial, personal, and security-related issues.


Provides expert-level security


IT security issues severely impact revenue, productivity, and the company’s image. An IT services team proactively manages and solves security issues before they arise. These experts are trained to spot technology issues right away so that your systems are more secure than ever. Over time, your business will experience fewer day-to-day technology and security issues through the help of an IT management team.


Improves productivity levels


Managed IT services doesn’t just mean improvements with security and device protection. These services cover any issues that might arise with technology in the office space. When office technology stops working, or even isn’t processing quickly enough, productivity slows. This unplanned downtime adds extra costs to the organization, as well. With the help of managed IT services, your team members can work more efficiently while you save time and money by avoiding network downtime and server crashes. Proactive IT services are the key to limiting this downtime.


Enhances budget predictability


One of the most difficult aspects of running a business is budgeting. Unforeseen costs can impact business investments and quickly plunge you into the red. Managed IT services improve business budgeting when it comes to sudden server or security issues. IT Managed Services in Denver typically include a set price for flexible support on either a monthly or yearly payment plan. This allows you to properly budget despite unforeseen technology issues. 


Access to wide range of tech expertise


There will never be one or two people who contain all the necessary knowledge for managing your company’s IT. The issue is that most Small and Midsize Businesses don’t have the resources to build out an entire team replete with a CIO, Director of IT, Engineers, Technicians, etc. Managed IT services understand that you are in need of all of these levels of expertise — however, they provide them in a fractionalized capacity in order to make the price tag much more palatable.


Helping Your Business Grow


There’s so much possibility when it comes to technology and business advancements. Smaller businesses can see growth seemingly overnight through the help of compatible technology. In fact, it’s easier to start small than to work with massive systems right away. A broad approach is not only a learning curve, but can result in more security issues if the proper software isn’t in place. 


Luckily, managed IT services can help any sized business expand up or down when needed without worry. These knowledgeable IT teams are ready to assist with everything from technology advancements to server crashes and security breaches. Contact Managed Services Denver for more information on IT services and how we can help.