The Information Technology Infrastructure Library – more commonly known as ITIL – is a commonly used set of best practices for IT services. It is implemented to help align the IT department’s services with the needs of both the business and its customers. This emphasis on meeting the specific, strategic demands of a particular business has transformed the IT experience.
As IT became more common across a growing number of industries, ITIL was developed to provide the standard for managing the lifecycle of IT services in Denver and beyond. This was done to help reduce costs and provide an overall framework for IT departments to work under, and has evolved into an industry standard to make sure each client gets the most efficient experience.
What Are the Basic Features of ITIL Methodology?
ITIL methodology focuses on the lifecycle of IT service. The service strategy of ITIL is used to develop a strategy that lines up with a company’s goals. This component helps make sure that the service is up to the company’s standards and their technology is suitable for use. This moves to the service design stage, which is concerned with the creation of the services and every component for implementation. This focuses on people, processes, products and partners to create the proper service for the client.
Moving forward to service transition, which is the part of the process that designs and deploys IT services, as well as the service management procedures. This leads to service operations, which deals with achieving the expectations of the client – while balancing the costs and recognizing potential problems. The service operations part of the lifecycle specifically focuses on maintaining normal operating procedures, troubleshooting, fulfilling customer requests and taking care of service outages.
The final feature of this methodology is providing continual service improvement (CSI). This phase applies management systems to provide best practices through what’s been learned through previous experiences – both mistakes and successes. The point of this is to continually improve the efficiency of the processes and identify solutions for improvement.
What Are the Advantages of ITIL?
One of the biggest benefits of ITIL is that there is an improved overall alignment between the IT provider and the company utilizing the service. Since ITIL is built to get everybody on the same page, communication is improved and the risk of a disruption in service is lessened. This alignment also provides better visibility of IT costs, and which assets are affected. This, in turn, reduces IT costs overall because there is better utilization of resources.
This also provides a stable service environment through a globally recognized framework that has been proven to establish a top-notch IT system. Because of the service approach, the client gets constant service, but it also continuously improved, helping provide the best customer service. IT issues can slow a business down, and with today’s fast-paced consumers, you can’t let troublesome technology slow things down. For more information on ITIL methodology, and how it can work for you, reach out to the IT experts at Elevate Outsourced IT today.