Top 15 Microsoft Teams Tips and Tricks

Top 15 Microsoft Teams Tips and Tricks

Microsoft Teams is one of the most popular and influential digital team-building solutions available for startups and business teams of any size. Using Microsoft Teams as your company’s preferred collaboration tool provides access to myriad features, from private messaging and group chats to file and document-sharing. With a few tips and tricks, optimize your time and productivity whenever you and your team put Microsoft Teams to use.

How Can I Get Better Organized with Microsoft Teams?

In order to use Microsoft Teams as efficiently as possible, getting organized with the system is a must.

1. Bookmark Important Messages and Content

Whenever you receive a noteworthy message or content from another member of your team, select the bookmark icon next to the message. You can search for bookmarks by browsing for content within the message you are trying to find via your search bar or by typing the command “/saved” into the bar when searching for a list of your saved bookmarks.

2. Use Drag-and-Drop Features to Stay Organized

Use Microsoft Teams drag-and-drop features to organize messages, teams, files, as well as calendar events and important dates.

3. Create Groups for Users

Grouping members of your team or users who have joined you on Microsoft Teams is a way to keep better track of those you communicate with throughout each day. Create a new tag for specific groups to communicate with more team members in less time.

4. Select Favorites

You can also choose favorite channels and teams when using Microsoft Teams to gain quick access to those you use most. Favoriting or bookmarking channels and teams will keep them at the top of your list.

How Can I Increase Team Engagement?

5. Add Subject Lines

Adding subject lines throughout conversations and group messages can help to keep communications more organized and clutter-free. The icon for creating subject lines is located in the bottom left corner of the messaging section of Microsoft Teams.

6. Use Animated Graphics (GIFs) and Other Visual Media

Using visual media is a great way to break up conversations, make a point, and send a message without a wall of text. Use GIFs as well as other relevant imagery or visual media during conversations to keep track of the overall theme and direction of the conversation.

7. Use Urgent Messages and Notifications When Necessary

If you are looking to get in touch with a member of your team immediately, send an “Urgent” message from the messaging tab of Microsoft Teams.

8. Use Polls to Increase Engagement

Increase the engagement of your team members by implementing a question or a poll with the messages you send out en masse.

9. Use Eye-Catching Headlines and Titles

Use appealing and eye-catching headlines and titles when communicating with your team to keep them focused and interested in the content of your conversation or meeting.

Improve Meetings Altogether With Microsoft Teams

10. Putting Together Mode to Use

Use Together Mode from Microsoft Teams to emulate a full conference room of participants.

11. Instantly Call a Team Member Within a Chat

If you are in need of more one-on-one communication, instantly call a team member from directly within a private conversation.

12. Record Your Meetings

Record your meetings from the main control panel in your Microsoft Teams account. It is also possible to use this section to transcribe each of your meetings for future use and reference.

13. Use Microsoft Teams Meeting Notes

Using Microsoft Teams Meeting Notes section is another way to keep track of conversations, topics that are covered, and tasks for teams and individuals alike.

14. Blur Out Your Current Background at Home or at the Office

Whether you are working remotely permanently or want to minimize and limit distractions during team meetings, you can blur your background from the main settings area of your Microsoft Teams bar.

15. Title and Log Meetings Appropriately

In order to maximize overall productivity, be sure to title and log all of your meetings and conversations in Microsoft Teams appropriately for future searches and use.

Using Microsoft Teams for your business, startup, or brand is a great way to effectively communicate with co-workers and team members remotely, regardless of your location and time zone. By taking the time to optimize Microsoft Teams for you, increase productivity and overall efficiency among all of your team members and employees.

Need a quick book on Microsoft Teams: Click here to check out one we recommend.

Microsoft Teams Tips and Tricks

9 Meeting Tips for Using Microsoft Teams


Microsoft Teams is a simple, yet effective tool for hosting meetings. It has both audio and video capabilities as well as a chat feature. It can handle conference calls and one on one meetings, with members of your organization as well as guests. Plus, it has a convenient chat feature that can be used to share documents and spreadsheets. Here are a few tips for using Teams effectively in meetings.


  • Send Invites through E-mail: Anyone in your organization who has access to your company communications can be easily searched and added when you create a new meeting. But if you’d like to add someone from outside of the organization, all you have to do is enter their email when you create an event or add it later on. They will receive an invitation in their inbox that will allow them to enter the meeting when it starts.
  • Admit Guests from the Lobby: Members of your organization who are invited to the meeting will be able to join automatically when it starts. But those who are not must be admitted. When guests enter the meeting, they will be placed in the lobby to await your admittance. You will receive a notification and see them waiting in the lobby – all you have to do is click the checkmark next to their name and they will be able to enter the meeting.
  • Keep the Noise to a Minimum: Conference calls can get noisy. A loud air conditioner or nescient conversations in the background of one guest’s location can disrupt the entire call. Attendees can mute themselves while others are talking to reduce interference. Or if one particular guest is not complying with the request, as the host you can mute them.
  • Make Sure Guests Download Teams: To join a Teams meeting, guests must download the app or browser extension. It’s free to download and doesn’t require any fancy plugins. But guests may be confused if you don’t make them aware that the call is being conducted through an app.
  • Decide on an Audio or Video Call: Teams has video capabilities as well as audio. It may be awkward for some if they are not aware that they will be visible during the meeting if it’s a video call. So, to make things run smoothly decide beforehand whether a video call is necessary and make sure everyone is on the same page.
  • Share Documents in the Chat During a Call: The chat feature allows you to seamlessly share and view documents and text communications while on a call. If you have an important memo or chart you want everyone to see, simply drop it in the chat and participants can view it without leaving the call.
  • Join with Audio Conferencing: Teams is generally run through Wi-Fi, but if you or a guest is in an area with limited internet access, you can always join a call through audio conferencing. Audio conferencing allows members to dial in manually using their phone line. Those who have audio conferencing available will see dial-in instructions provided alongside the meeting info.
  • Record Your Teams Meetings: Teams has a recording function if you want a video of the meeting to reference or transcribe. All you have to do is select the “…” button in the meeting and press record. But keep in mind, you may want to make participants aware that they are being recorded, so no one feels uncomfortable.
  • Share Selected Applications: Teams allows you to share selected applications with meeting participants, rather than your entire desktop. So, if you want to show your browser, but not your email, you can do so with application sharing.


Teams is a powerful app and there are a variety of innovative yet simple features you can play around with. Employ these tips in your next meeting to increase your productivity and efficiency.

What’s New With Microsoft Forms

What’s New With Microsoft Forms

Microsoft Forms gives you a plethora of features to utilize to your advantage. It easily creates useful documentation for your business and is accessible to virtually everyone in your organization. Forms integrate well with many other Microsoft Office products, including Outlook, and it is completely free to use. Microsoft Forms makes it possible to organize documents, create tracking data, and support large-scale projects — and in today’s dynamic business environment, nothing is more important than data collected and analyzed. Microsoft Forms is an essential piece of software that transforms the way we work by connecting everyone into a collaborative environment.

With its many features, Microsoft Forms makes it easy to visualize real-time data and use an automated form of predictive analytics to capture rapid insight. Customization allows users to create forms that fit their own needs. Businesses use Microsoft Forms for more than just keeping track of data; they use it to implement customer research and manage their various social media presences. Sales teams can collect and organize all of their prospecting surveys and then store and analyze the results of their data collections to the cloud.

Businesses can use Microsoft Forms tools to survey employees, gather feedback, and even ask for advice on projects and other key decisions. Many businesses also use it to share interactive quizzes that allow them to create proprietary data stores, which they can then mine for insights.

Data Visualization

Another great benefit of the Microsoft Forms tool is visualized data. Once the form data has been collected, the online software converts it into graphs and charts that make your data more accessible and easy for others to interpret. Easy data visualization is at the core of Microsoft Forms, and what they have can be seen as an upgrade over other top survey tools.

There are also advanced analytics capabilities along with an impressively professional user interface. With all of these upgrades over other online survey alternatives, it becomes clear why Microsoft Survey has been gaining so much traction. Microsoft Forms allows for handling multiple surveys at a time. This not only makes it easier to gather data, but it also makes it a better tool to manage your surveys. Quizzes can handle complex functionalities, even when built from scratch, due to the modular user interface and extensible components that the software affords.

Microsoft Forms in the Classroom

Forms are set to become a vital, fundamental, and integral tool for ensuring that students are continually up to date with the world around them. Using Microsoft Forms, students can conduct transactions, undertake research, and apply real-time data to various tasks. In addition to taking advantage of all the Office Online tools and bringing with it the power of Office Web Apps, Forms sports new features that help with collecting surveys during specific time periods, retrieving input from third-party software, and integrating it with Microsoft Teams — another platform that is gaining an impressive following from the academic community.

One of the powers of Microsoft Forms lies in its ability to bridge student needs from both web, email, and text, facilitating communication along with the data that drives it. With Microsoft Forms, students can maintain private electronic environments — which comes in handy for classes run by the same institution. The software is slowly becoming the standard for student needs, and as such, it is imperative that students effectively utilize Microsoft Forms when interacting with external and unstructured data sources. By staying synced online in an isolated cloud environment, students can also use Microsoft Forms for composing collaborative survey documents, a practice that students have used as a vital tool for research purposes.

As Microsoft continues to fit their needs, a growing number of students will continue to get the most out of their academic careers by utilizing the platform’s features.

Microsoft Forms

Beware: COVID-19 Vaccine News May Lead to New Wave of Phishing

COVID-19 Vaccine Related Phishing and How You Can Protect Your Organization


As the COVID-19 pandemic continues to claim lives across the globe and infection rates continue to soar, scientists are continually looking for a solution to end the world’s suffering. In the past weeks, vaccine manufacturers, such as Moderna and Pfizer-BioNTech, have published encouraging results from the last stages of their vaccine trials, giving the world a glimpse of hope.


However, with all these vaccines that have been developed and those in their final stages, none has been officially released for mass consumption. As the population continues to get overwhelmed with pandemic fatigue and scientists get closer to developing a real vaccine, cybercriminals are now using the developed vaccines as a ploy in their extortion activities.



What are phishing emails?


Phishing is a form of social engineering often used by cybercriminals to trick their targets into providing them with their personal information and account data. Once this information is obtained, these malicious actors use the targets’ credentials or install malware into their systems to obtain data. Phishing is carried out via text messages, instant messages, social media messaging platforms, phone calls, or email. However, phishing emails are the most common. The recipient of the email is usually tricked into clicking on a malicious link, which may lead to the installation of malware that may obtain sensitive information or freeze the recipient’s system as a way to deny services as part of a cyberattack.


At the initial stages of the COVID-19 pandemic, these emails came in different forms with luring subject lines such as:


  • What to do if you have come into contact with someone with COVID-19.
  • Free COVID-19 testing emails.
  • Advice on what to do if you have violated COVID-19 health protocols.


The main aim of these emails was to exploit the anxiety surrounding the pandemic. With the vaccine in sight and the topic naturally arousing excitement and attention, these emails are now being tailored to announce the promise of COVID-19 vaccines.


How can you identify phishing emails? As an organization, you have probably already started seeing vaccine-themed phishing emails or may expect to start seeing these emails in the next few weeks. But how exactly do you distinguish these fake emails from verified ones to protect your employees and ultimately protect your organization’s systems?


Here are several tips to help you identify phishing emails:


  1. Legitimate companies don’t request sensitive information via email: The chances are that if you receive an email purporting to be from a legitimate institution that provides you with an attachment or link and asks you to provide sensitive data, it’s a scam. Most verified organizations don’t send emails asking for credit card information, account usernames and passwords.
  2. Legitimate companies don’t send unsolicited links or attachments: Unexpected emails that contain links and attachments reek of hackers. Authentic organizations don’t randomly send you emails with links or attachments; they usually direct you to their websites.
  3. Look out for spelling errors: The easiest way to recognize a phishing email is terrible grammar. Emails from a verified organization are usually well-written.
  4. Legitimate companies have domain emails: Don’t only check the name of the person sending you the email, also check the email address. Most companies use their domain email addresses when sending out emails. However, this is not a foolproof method of identifying phishing emails.

How can you protect your organization against phishing attacks?


To protect your organization from phishing attacks, you need to practice vigilance. Training your employees on what to look out for when it comes to distinguishing phishing emails goes a long way toward protecting your organization from malicious attacks.


The following pointers will help to mitigate risks for phishing attacks:


  • Use two-factor or multifactor authentication methods to add an extra verification layer when logging in to sensitive applications.
  • Integrate firewalls to establish a barrier between your internal network and incoming traffic from external sources to block malicious traffic.
  • Keep all your software and applications updated.
  • Install security software such as antivirus, antispyware and anti-malware programs to help detect and remove malicious programs.
  • Enable email filtering to filter out incoming emails for phishing content and automatically move them to a separate folder.


No matter how secure your company’s network is, it only takes one reckless employee to fall victim to a phishing attack and send your company’s data into the hands of cybercriminals. Your employees need to understand and be able to recognize phishing emails to protect your organization.

Microsoft Teams and the Future of Video Calling

Microsoft Teams and the Future of Video Calling

Microsoft Teams is a free cross-platform collaboration software that focuses on users, enabling great collaboration with teammates and customers across any device and empowering customers to work faster. Teams aims to propel traditional productivity experiences to the future, giving all kinds of teams a purpose and a reason to stand alone from other software. Team members set their own notifications based on their roles and priorities, so they never get too few or too many messages in their inbox. This flexibility to prioritize notifications with peers and outside users will be appreciated by anyone on your team, and it encourages trust, collaboration, and increased productivity. The Microsoft Teams alert feature alerts team members when necessary, and you can assign a timer to notifications, helping you better manage the number of people and alerts by priority.

Microsoft Teams

Why Microsoft Teams Integrations

Teams has thought long and hard about their integration with Microsoft Office 365. This implementation is available at no extra cost. Teams also integrates with other popular tools from Microsoft, such as Skype, Slack, Excel, PowerPoint, Word, and OneNote. This flexibility helps make collaboration and communication easy and available to everyone on your team that uses other Microsoft products. Team members set their own notifications based on their roles and priorities, and this is a crucial feature to assist in prioritizing notifications with peers. Just like the dial-in phone number in Teams, the notifications now include the message, your team number, and additional information. The call response options are now easier to navigate and make it easier to initiate a group conversation than before. You can call an entire group at the same time to save time when calling similar groups of people. Team members will receive a notification when they get a new call in a conversation screen, so they can respond quickly.

Why Is Microsoft Teams Growing So Fast?

At first, when a topic dominates the news, it is easier to assume that the reality won’t measure up to the hype. But the reason why Microsoft Teams is growing so quickly is because it adds a lot of substance to the hype. All types of teams need this service, so they love that new features are being added at an alarming rate. We’re continuing to see customers and business teams increasing their usage of Microsoft Teams. The stream of good news continues to grow at this time, surrounding the features that make their video collaboration and presentation features rival and exceed competitive online software. Organizations are not just embracing Microsoft Teams; they are making their own success stories. General Mills uses Microsoft Teams to help its broad base of users, along with its IT support team, brand partners, and suppliers on teams worldwide.

More than 500 companies use Microsoft Teams at this time, and big data continues to remain at the heart of every digital transformation project, so Teams has made improvements in facilitating this area as well. Today’s customers expect businesses to leverage the insights provided by big data and to inform decisions for the future – driving better business outcomes. These are never binary decisions: Users want to be part of the conversation. To achieve big data success in partnership with great service that empowers them, IBM collaborates with Microsoft Teams to provide real-time communications, conversational commerce, and customer insights to help understand “what they see, hear and do.” IBM announced a new privacy-focused version of IBM Smart Answer — information about people, tasks, and interests — for Microsoft Teams, giving customers worldwide a secure, central view of their data to learn about their customers, behaviors, and how they choose to interact with their businesses.

Small Business IT Support: Do’s and Dont’s

Small Business IT Support Denver

Specialized IT services are just as important for small businesses as they are to mid- and large-sized companies. Not only does a professional IT management service improve small business efficiency, but it also ensures safety and security for your business. If you are unsure where to start looking for small business IT support, start here. Read on to discover what to do and what to avoid when it comes to the role that IT support plays in your small business. 

DON’T: Fully Depend on “One-Off” IT Services

Depending on the size of your business, you may be tempted to depend only on IT services when trying to put out a proverbial fire. General IT services may suffice in a pinch. However, they’re more likely to put a dent in your budget if you rely on them for help with daily recurring issues. 

When it comes to daily IT tasks like running frequent updates, maintaining your systems and security measures, and backing up your files, hiring an IT team is a better use of your time. In addition, Professional IT services offered from an in-home team will also be more personalized towards your company’s needs. This means you’re not overspending every month on IT help.

DO: Avoid Long-term Security Issues

Small business owners often make the mistake of being too lenient with their security information. This can include accountability issues within their own team or systems that lead to compromised data. Unfortunately, small business owners account for over half of hacking victims, making proper cybersecurity an important part of owning your business. It’s important not to be unaware of this fact. 

Luckily, hiring an IT management team helps to cut back on these long-term security issues. An IT manager can ensure the safety of all software being used and can even assist in the proper implementation of new software. Also, they can help train your team to run software applications correctly — and with the best security measures. With the right tools and expertise, your small business can avoid harmful viruses, cyber hacks, and breaches of security. 

DON’T: Miss Out on Growing Your Business

Unfortunately, dealing with consistent IT issues can be a draining experience, both mentally and financially. Don’t let IT problems get the better of you and your business. Hiring professional IT support allows you to focus on your company’s growth and focus on your products and services. Additionally, it will improve your team morale and properly allocate your budget where it’s needed most. Your IT management team can hone in on supporting your business through troubleshooting and solution-finding while maintaining business security. This allows you to get back to the running of your business.

DO: Invest Your Time in Reliable IT Support

Make running your business easier with help from small business IT support. Investing in an IT management team with experience, flexibility, and certified professionals guarantees convenience and savings for your company. Your IT team can help with all necessary support. This includes performing routine software services and maintenance and ensuring security measures are in place. No matter your industry, reliable IT support can help lower costs and save you more time doing daily tasks. 

Does Your Workforce Create Strong Passwords?

Does Your Workforce Create Strong Passwords & Have a Plan B Cybersecurity Defense?

As the old saying goes, “a chain is only as strong as its weakest link.” Unfortunately, the new saying is that a business network is only as secure as its employees’ passwords.

Despite widespread knowledge that hackers exploit weak passwords to breach entire systems, trusted workers still use ones that are easy to guess at and repeat them across platforms. If that seems counterintuitive, business leaders may want to consider these statistics.

  • The two most commonly used passwords remain “iloveyou” and “sunshine.”
  • Approximately 23 million people use the password “123456.”
  • More than half of workforces use the same password for personal and business purposes.
  • Upwards of 57 percent of phishing email scam victims do not change their password.
  • One-third of people stop doing business with organizations responsible for compromising their credentials.

What seems stunningly illogical about rampant password protection failures stems from this statistic: Approximately 90 percent of internet users say they are worried about getting hacked due to a compromised password. Industry leaders may be left scratching their heads. But as a decision-maker responsible for ensuring the integrity of digital assets, something needs to be done. You can set company policy that educates team members about how to create and remember strong network passwords. If that doesn’t work, there’s always Plan B.

Strong Password

How To Educate Employees About Strong Passwords

Getting workers to create powerfully secure passwords may not be that difficult. Insisting on a series of unrelated letters, numbers, and characters will fend off most hackers. On the other hand, team members will likely lose productivity, resetting a difficult-to-remember login profile. Fortunately, a happy medium can be achieved without too much difficulty.

Passwords do not necessarily need to be obscure. They just need to be difficult for hackers to unveil. A password employing 8-10 characters can be hard to crack if done cleverly. For example, the too common “iloveyou” can be tweaked to “iLuv2Make$,” which could be a tough one. That’s largely because it uses untraditional “Luv” in place of the spelled-out word, employs uppercase letters, a symbol, and a number. All an employee has to do is remember the phrase “I Love To Make Money” as a trigger.

Repeated passwords also need to be addressed. Consider training those under your leadership to make variations on one primary password. In this case, it could include “uLuv2Make$2” or “iH82owe$.”

It’s also important to share the reason that complex passwords are necessary. Hackers have a toolkit at their disposal that typically includes brute-force and dictionary techniques. When brute-force attacks try to run every conceivable combination of letters and characters possible. This tends to be time-consuming, and digital thieves are likely to give up when faced with strong passwords. Dictionary attacks run common words at the profile. If your worker’s password is “sunshine,” consider your network breached.

How Can Business Leaders Implement a Plan B?

Practical business leaders learn that human error ranks among the top reason things go sideways. Cybercriminals send out thousands of scam emails, knowing someone will open one, download a malicious file, or respond with critical information. Someone will make a mistake. Given that your financial future can be one mistake away from ruin, organizations are using multi-factor authentication as a fallback defense.

Multi-factor authentication requires employees to receive and enter a secondary code before gaining access to the network. This may be sent to another device that hackers cannot access. In some instances, an email alert is sent that must be approved. Even if someone foolishly uses “password123,” a cybercriminal would still need to know the authentication code or approve login access to upend your network.

If you are concerned about password security, consider working with a managed IT professional to educate employees about password protection, and install multi-factor authentication just in case.

What Is PCI Compliance?

What Is PCI Compliance?

You’re probably reading this because you looked up information on PCI compliance. This article explores how you can meet PCI requirements and secure your clients’ sensitive cardholder data.

Today’s business world is highly regulated, and while this has its upsides, there is a great deal of pressure on businesses to stay compliant with all the relevant standards. If your business processes, stores, or transmits credit card information, you need to ensure you meet all the PCI requirements.

PCI non-compliance poses a frightening host of risks such as:

  • Compromised data that can harm your clients and business
  • A severely damaged brand image
  • Account data breaches that could result in lower sales, and destroyed relationships
  • Lawsuits, government fines, insurance claims, payment card issuer fines

If you aren’t PCI compliant, don’t panic just yet. Our team has assembled this article to share what you need to start your journey towards PCI compliance. Let’s first define some important terms.

PCI Compliance

What Is PCI Compliance?

The Payment Card Industry Data Security Standards (PCI DSS) is a set of requirements designed to create a secure data environment for any business that processes, stores, or transmits credit card information. It’s a legal requirement and assigns two compliance levels for service providers (third-party vendors) and four for merchants (brands). Behind its launch in 2006 was the need to manage PCI security standards and bolster account security throughout the transaction process.

What Is PCI DSS?

The PCI Security Standards Council (PCI DSS) is an independent body that administers and manages the PCI DSS. It was created by Visa, MasterCard, American Express, JCB, and Discover. However, the responsibility of enforcing compliance falls on the payment brands and acquirers.

How Can You Achieve PCI Compliance?

PCI compliance involves consistently adhering to the PCI Security Standards Council’s guidelines (PCI DSS). PCI DSS has the following six major objectives:

  1. Maintain a vulnerability management program
  2. Build and maintain a secure network and systems
  3. Regularly monitor and test networks
  4. Protect cardholder data
  5. Maintain an information security policy
  6. Implement strong access control measures

Apart from 78 base requirements and over 400 test procedures, PCI compliance also has 12 key requirements.

What Are the 12 Key PCI DSS Compliance Requirements?

  1. Use and Maintain Firewalls: Firewalls are highly effective in preventing unauthorized access to private information.
  2. Proper Password Protections: We recommend keeping a secure device/password inventory and implementing basic precautions like regularly changing passwords.
  3. Protect Cardholder Data: By encrypting data and performing regular scans to ensure no unencrypted data exists.
  4. Encrypt Transmitted Data: Even data sent to known locations need to be encrypted.
  5. Use and Maintain Anti-Virus: This is required for all devices that interact with primary account numbers (PAN).
  6. Properly Updated Software: This includes firewalls, antiviruses, and any other piece of software.
  7. Restrict Data Access: Cardholder information should be exclusively “need to know.”
  8. Unique IDs for Access: These enhance security and reduce response time in case data is compromised.
  9. Restrict Physical Access: Cardholder data needs to be kept in a secure physical location and access locked.
  10. Create and Maintain Access Logs: You must document any activity involving cardholder information and PAN.
  11. Scan and Test for Vulnerabilities: This will help you identify potential weaknesses at any stage of your compliance efforts.
  12. Document Policies: Everything needs to be recorded, from equipment to software to authorized employees to access logs, and so on.

Need Reliable IT Support with PCI Compliance?

Our experienced team is eager to help your organization achieve PCI compliance and safeguard your sensitive cardholder data.

Contact us now to schedule your first PCI compliance consultation.

5 Ways Great IT Support Immediately Helps My Business

When you are on the hunt for IT support, the natural questions that arise fall under one similar theme: “How will investing in great IT support give immediate, business-accelerating results?” Just like with anything, you want to be sure that your IT outsourcing and support are getting a real return on investment.  As we work with companies across Denver and greater Colorado, we have determined 5 key areas in which great IT support can help your business, starting day 1.

Denver IT Support

Security (Peace of Mind)

Recently, we spoke with a local CEO whose business had been shut down for a week due to a ransomware attack in which the hackers were demanding $130,000 dollars. While that sum alone was painful and detrimental to his organization, the truly painful surprise was the cost of the downtime of his systems and the loss of trust with his clientele. 

Unfortunately, this CEO is not alone. 64% of small businesses reported having been the victim of a web-based attack. Just slightly less prevalent are phishing and social engineering attacks which were experienced by 62% of mid-size companies.

Best-in-class IT support would mitigate these risks at the outset. Great IT support doesn’t just incorporate reactionary measures such as an Incident Response Plan in the case of a breach, but it also uses a proactive approach to test and monitor vulnerabilities at all times. If there isn’t consistent cybersecurity reporting in your business, chances are that you are more at risk than you recognize. 

The amount of blood, sweat, and tears that go into building and growing a business cannot be underestimated. Far too often, these hard-working business leaders have their lives ’ work evaporate due to a clever phishing email, inadequate password authentication measures, or another vulnerability. 

Great Denver IT support will provide perhaps the most valuable asset of all to the small business owner: Peace of mind. 


Time is the most valuable of commodities, and a vital function of great IT support is giving more hours back to you and your team. There are a number of ways this is accomplished:

  • Onboarding and offboarding: with a systematic process, IT support will set up your new team members to be as productive as possible, as quickly as possible.
  • Help desk response time: the industry average for response time to internal IT tickets is 24.2 hours. This cumulative lag in responsiveness is a detriment to your team. Industry leaders will aim for less than 30 minutes, as they know that the faster your IT problem is resolved, the more time you will have to focus on your business.
  • Proactive IT: a truly world-class IT service will not just deal with the obvious IT needs. Rather, the IT support service will continuously evaluate factors that can help make you more productive and make recommendations accordingly. For instance, what are the ways to improve your wifi speed? Are there more efficient cloud applications that could streamline your business? What are the specific upgrades that could result in huge jumps in productivity?

If you aren’t systematically and consistently improving your IT, you are falling behind. This lag will result in lost productivity and lost time. 

Return on Investment

Unfortunately, many CEOs, Presidents, COOs, and other business leaders ask “How can we save money?” when evaluating their IT provider.

This is the wrong question. Period.

Instead, they should be asking “How is my investment in IT moving my business forward and showing real Return on Investment (ROI)?”

ROI from IT support can be seen in how often you have to think about your IT (it should be less), how well you are keeping your company secure, and how your IT is working for you as a building block to elevate your organization.

Additionally, quality IT support can have a direct correlation to employee satisfaction and retention. One of the prevalent frustrations plaguing small and mid-size companies is inefficiency in handling technological issues. A-players who are held back from doing their best work due to IT problems will experience lower levels of workplace satisfaction which statistically leads to higher turnover.

Recently, we spoke with a highly skilled employee who had just joined a Denver organization. Her first few months were so concentrated on solving IT issues with her own computer, email, and applications that she felt she was not properly show-casing her talents and left her highly dissatisfied with her new role.

Consider that the average cost of losing an employee is 6-9 months of that employee’s salary. With this in mind, limiting employee frustration through IT can prove extremely valuable in ROI.  These are a few areas in which ROI can be determined. However, keep the basic initial question at the forefront: “Is my IT support moving my business forward?”                                                                                                                                                                                                                     

Collective Expertise

No matter how much expertise an individual has regarding IT support, the knowledge in one brain is never able to replace the collective skillset and experience of a group of highly trained and tenured IT professionals. 

Effective IT support will be able to tap into not just a single account manager but will be able to draw on many technicians in order to solve problems. It is vitally important for an entire team — not just an individual — to be familiar with your business and the challenges you face from technology.

When you are supported by a highly communicative team, you immediately feel the difference. IT resolutions are quicker, technicians will ask the right questions, and they will be able to quickly track down a team member who has the expertise they lack. There is a limited amount of wasted energy.

Additionally, when the weight of IT support lands on a team, there never needs to worry about a single employee moving up or moving on (or taking a vacation for that matter). Just as diversification is vital in other investments, the same goes for IT support. When you can lean on the expertise of many, you are setting yourself up to thrive.

Employee Training

Finally, an underlooked but vital component of great IT support that will help your business immediately is the introduction of comprehensive training practices that will arm every individual in your company with caution and savvy to mitigate security threats through the internet and email. 

Different sources state that anywhere from 50-90% of data breaches are caused by human error depending on the industry. This means that the greatest vulnerability in the protection of your data is not in your software, infrastructure, firewall, etc. Your greatest vulnerability is your own talented, smart employees. For that reason, training must be given top priority.

Training materials range from videos to webinars to reading material and can be well-utilized to educate and equip. However, truly excellent IT support will train by testing human vulnerabilities by sending out fake phishing emails and taking on the role of actors who are after company data. This helps build healthy levels of suspicion in areas that could lead to the company being exposed through malware, ransomware, or other forms of malicious activity.

Being able to respond effectively to an attack is important but nowhere near as critical as the preventative measures that are taken through IT support. In order to feel safe, this is a necessity.

There is a reason why this list of immediate benefits of quality IT support is bookended by areas that relate to cybersecurity. This is the #1 priority of the majority of executives as it relates to IT. In a technological world, confidence in security allows you to move forward as a company — which is why it is a core component and benefit of great IT support.

There are many benefits to support. The primary benefit is making sure you and your team and your organization are successful. That is the true measure of effective IT support.