5 Ways Great IT Support Immediately Helps My Business

When you are on the hunt for IT support, the natural questions that arise fall under one similar theme: “How will investing in great IT support give immediate, business-accelerating results?” Just like with anything, you want to be sure that your IT outsourcing and support are getting a real return on investment.  As we work with companies across Denver and greater Colorado, we have determined 5 key areas in which great IT support can help your business, starting day 1.

Denver IT Support

Security (Peace of Mind)

Recently, we spoke with a local CEO whose business had been shut down for a week due to a ransomware attack in which the hackers were demanding $130,000 dollars. While that sum alone was painful and detrimental to his organization, the truly painful surprise was the cost of the downtime of his systems and the loss of trust with his clientele. 

Unfortunately, this CEO is not alone. 64% of small businesses reported having been the victim of a web-based attack. Just slightly less prevalent are phishing and social engineering attacks which were experienced by 62% of mid-size companies.

Best-in-class IT support would mitigate these risks at the outset. Great IT support doesn’t just incorporate reactionary measures such as an Incident Response Plan in the case of a breach, but it also uses a proactive approach to test and monitor vulnerabilities at all times. If there isn’t consistent cybersecurity reporting in your business, chances are that you are more at risk than you recognize. 

The amount of blood, sweat, and tears that go into building and growing a business cannot be underestimated. Far too often, these hard-working business leaders have their lives ’ work evaporate due to a clever phishing email, inadequate password authentication measures, or another vulnerability. 

Great Denver IT support will provide perhaps the most valuable asset of all to the small business owner: Peace of mind. 


Time is the most valuable of commodities, and a vital function of great IT support is giving more hours back to you and your team. There are a number of ways this is accomplished:

  • Onboarding and offboarding: with a systematic process, IT support will set up your new team members to be as productive as possible, as quickly as possible.
  • Help desk response time: the industry average for response time to internal IT tickets is 24.2 hours. This cumulative lag in responsiveness is a detriment to your team. Industry leaders will aim for less than 30 minutes, as they know that the faster your IT problem is resolved, the more time you will have to focus on your business.
  • Proactive IT: a truly world-class IT service will not just deal with the obvious IT needs. Rather, the IT support service will continuously evaluate factors that can help make you more productive and make recommendations accordingly. For instance, what are the ways to improve your wifi speed? Are there more efficient cloud applications that could streamline your business? What are the specific upgrades that could result in huge jumps in productivity?

If you aren’t systematically and consistently improving your IT, you are falling behind. This lag will result in lost productivity and lost time. 

Return on Investment

Unfortunately, many CEOs, Presidents, COOs, and other business leaders ask “How can we save money?” when evaluating their IT provider.

This is the wrong question. Period.

Instead, they should be asking “How is my investment in IT moving my business forward and showing real Return on Investment (ROI)?”

ROI from IT support can be seen in how often you have to think about your IT (it should be less), how well you are keeping your company secure, and how your IT is working for you as a building block to elevate your organization.

Additionally, quality IT support can have a direct correlation to employee satisfaction and retention. One of the prevalent frustrations plaguing small and mid-size companies is inefficiency in handling technological issues. A-players who are held back from doing their best work due to IT problems will experience lower levels of workplace satisfaction which statistically leads to higher turnover.

Recently, we spoke with a highly skilled employee who had just joined a Denver organization. Her first few months were so concentrated on solving IT issues with her own computer, email, and applications that she felt she was not properly show-casing her talents and left her highly dissatisfied with her new role.

Consider that the average cost of losing an employee is 6-9 months of that employee’s salary. With this in mind, limiting employee frustration through IT can prove extremely valuable in ROI.  These are a few areas in which ROI can be determined. However, keep the basic initial question at the forefront: “Is my IT support moving my business forward?”                                                                                                                                                                                                                     

Collective Expertise

No matter how much expertise an individual has regarding IT support, the knowledge in one brain is never able to replace the collective skillset and experience of a group of highly trained and tenured IT professionals. 

Effective IT support will be able to tap into not just a single account manager but will be able to draw on many technicians in order to solve problems. It is vitally important for an entire team — not just an individual — to be familiar with your business and the challenges you face from technology.

When you are supported by a highly communicative team, you immediately feel the difference. IT resolutions are quicker, technicians will ask the right questions, and they will be able to quickly track down a team member who has the expertise they lack. There is a limited amount of wasted energy.

Additionally, when the weight of IT support lands on a team, there never needs to worry about a single employee moving up or moving on (or taking a vacation for that matter). Just as diversification is vital in other investments, the same goes for IT support. When you can lean on the expertise of many, you are setting yourself up to thrive.

Employee Training

Finally, an underlooked but vital component of great IT support that will help your business immediately is the introduction of comprehensive training practices that will arm every individual in your company with caution and savvy to mitigate security threats through the internet and email. 

Different sources state that anywhere from 50-90% of data breaches are caused by human error depending on the industry. This means that the greatest vulnerability in the protection of your data is not in your software, infrastructure, firewall, etc. Your greatest vulnerability is your own talented, smart employees. For that reason, training must be given top priority.

Training materials range from videos to webinars to reading material and can be well-utilized to educate and equip. However, truly excellent IT support will train by testing human vulnerabilities by sending out fake phishing emails and taking on the role of actors who are after company data. This helps build healthy levels of suspicion in areas that could lead to the company being exposed through malware, ransomware, or other forms of malicious activity.

Being able to respond effectively to an attack is important but nowhere near as critical as the preventative measures that are taken through IT support. In order to feel safe, this is a necessity.

There is a reason why this list of immediate benefits of quality IT support is bookended by areas that relate to cybersecurity. This is the #1 priority of the majority of executives as it relates to IT. In a technological world, confidence in security allows you to move forward as a company — which is why it is a core component and benefit of great IT support.

There are many benefits to support. The primary benefit is making sure you and your team and your organization are successful. That is the true measure of effective IT support. 

Outsourced IT Services

Outsourced IT Services In Denver for Growing Organizations

Are you looking for cutting edge outsourced IT services in Denver? Discover how Elevate Services Group can not only meet but even exceed your expectations.  

It’s not hard to find outsourced IT services in Denver. However, it can be challenging to locate a company that caters to the needs of start-ups and growing businesses, and that’s a good fit for your industry. That’s a shame because well, over 40% of data breaches target growing companies, and more than half of all these business owners report that they don’t have the in-house skills, knowledge, and resources to protect themselves from malicious cybercriminal attacks.

Thankfully, there is a solution. Elevate is a Denver-based IT manage service firm that specializes in working with start-ups and growing businesses. We offer the following outsourced IT services Denver not only to keep your IT systems safe but also to provide you with the tools you need to reach your business goals faster and more efficiently than would have otherwise been possible.

Outsourced IT Services In Denver Colorado

Proactive IT Management, Maintenance, and Repair

Our team specializes in offering IT solutions to optimize your operations and help you save time and money while reaching your target audience more effectively than ever before. We start with a comprehensive assessment of your IT department, followed by practical recommendations and assistance to help you improve your IT operations to reach your goals faster than would have otherwise been possible.

What’s more, we also offer vital support services to prevent potentially huge IT problems. For instance, did you know that the massive Equifax breach could have been prevented if the company had patched its software like it was supposed to? Patching and updating software can be time-consuming, but it’s an extremely effective way of stopping malicious third parties from gaining access to your systems. Other maintenance and repair services include repairing downtime issues, resolving compatibility issues, and renewing software licenses promptly.

Cloud Storage and Security

Protect your valuable systems and data from breaches by using our cloud security services to keep files and apps safe at all times. We offer encryption services to keep files secure on and in transit to/from the cloud. We use endpoint protection to detect suspicious activity and block it from gaining access to your folders. What’s more, our team can set up and manage a wide range of customized cloud storage solutions to make it easy for you to access data remotely as needed and partner with outside experts to get your work done.


We use next-generation firewall software that provides both in-house and endpoint monitoring to ensure your network is fully protected at all times. Our programs are regularly updated to combat emerging threats, and we continually monitor your entire system to ensure that everyone in your office can access sites and files as needed without putting data at risk.

Incident Response Planning and Disaster Recovery

Top-tier cybersecurity will drastically reduce the odds of being breached. However, it’s always good to be prepared for any eventuality. That’s why our team works with you to create a customized incident response and data recovery plan. We consider the most common types of cyberattacks as well as other non-criminal-related disasters such as hardware crashes and then draw up a plan to keep your business operating smoothly even as we help you eliminate the hardware, notify the proper authorities and affected customers, and start again. Our plan also includes regular testing to ensure your backup files work well and can be reinstalled on your system without a hitch.

Need Outsourced IT Services in Denver? Get in Touch with Elevate

Elevate has the experience, expertise, and cutting-edge tools you need to enable your growing business to keep expanding now and in the future. What’s more, our team has a high standard of customer service. We know that your success equals our success, and we make it a point to offer each client unbeatable customer service and assistance. Get in touch with us for an obligation-free consultation and discover why we are the partner of choice for growing businesses throughout the Denver and Front Range regions.

Outsourced IT Support Denver & Front Range

Outsourced IT Support In Denver & The Front Range

Discover how to get the top-tier outsourced IT support and services you need to save time, lower expenses, protect your network, and grow your business and customer base.  

Are you looking for ways to cut IT costs while maintaining a top-tier IT department that meets your current and future needs? Alternatively, are you looking for experts who can partner with your in-house IT technicians to improve your IT set-up to save time and money, improve office morale and efficiency, bring in new customers and increase profits? If so, outsourced IT support in Denver may be the solution you need to grow your business.

Outsourced IT Support In Denver

Why Choose Elevate As Your Outsourced IT Support In Denver?

Cost Savings

Hiring IT experts isn’t cheap. You’ll need to shell out competitive salaries and provide benefits that will make competent and experienced IT people want to work with you. What’s more, you’ll also need to pay for top-tier IT equipment you need to do your job, and this equipment will need to be upgraded periodically so you can stay in step with market expectations.

Outsourced IT support in Denver drastically reduces these expenses. You’ll pay a flat fee for a wide range of services; what’s more, your IT managed service will handle the cost of upgrading IT software and even much of the hardware you use to run your operations. As an added benefit, you’ll have more office space as your servers and other equipment will be stored at a third-party facility.

More and Better Resources

Even businesses with a competent IT department can benefit from partnering with an IT MSP. IT managed services offer access to cutting edge tools and resources that can help you stay a step ahead of the competition. You’ll never have to worry about your IT equipment crashing when your in-house experts are sick, on vacation, or attending a training program because you’ll have a back-up team to offer in-house and remote support. This is invaluable as a single hour of downtime can cost your business up to $540,000. Furthermore, IT companies focus solely on the IT industry. They continually stay abreast of tech trends and developments to offer you invaluable IT leadership and skills that can grow your business now and in the future.

Improved Time Management

As a busy business owner or executive, your job is to stay on top of your industry and find ways to grow your business by expanding to new locations or target demographics. Having to take time from your all-important job to deal with a data breach, IT breakdown, or network issues impedes your ability to grow. Hiring an outsourced IT team gives you the time you need to focus on work that only you can do. Outsourced IT experts will not only prevent many IT problems but also deal with them quickly and competently when they do arise so you can focus on growth rather than IT problems and challenges.

Why Elevate As Your Outsourced IT Support Team?

It’s not hard to find companies that offer outsourced IT support in Denver. However, you don’t want to hire any old service provider. You need a company that is familiar with your industry needs and able to offer the specific services and tools you need to ensure your IT department is running well at all times.

Elevate stands out because of our holistic, proactive approach to IT technology gets results. We’re not content to fix problems as they arise. Instead, we start each client relationship with a comprehensive overview of your entire IT set-up. We assess your strong and weak areas and look for ways to improve your IT department, so it runs at optimal speed and performance levels. Furthermore, we help you transition to a new, improved set-up by offering the services and assistance you need to improve every aspect of your IT department.

Are you looking for IT support that eliminates problems before they come up, offers practical solutions for growth and progress, and helps you stay ahead of your competition by providing cutting-edge IT solutions to industry challenges? If so, give us a call to schedule an obligation-free consultation and discover what we can do for your business.

Small Business IT Support in Denver

What are the Benefits of Managed IT Support for Small Businesses?

Discover what an IT MSP can do for your growing business and learn who to trust with the all-important jobs of setting up and managing your IT department.

Small business owners are less likely to outsource IT services than mid-size and large companies. Sadly, this means that many growing businesses are missing out on the many benefits of working with an experienced, specialized IT managed service that could help them save time and money, boost in-house efficiency and morale, improve customer services, and get ahead of the competition.

Small Business IT Support In Denver

What Does Small Business IT Support in Denver Have to Offer?

While IT services vary depending on which IT MSP you opt to work with, small business owners looking for managed services will find that most MSPs offer the following:

  • Business IT consulting that will help your small business choose the IT hardware and software that best suits your needs. What’s more, many IT companies partner with leading tech companies to offer top-quality IT equipment at a low cost. Once you select the equipment you need, your chosen IT managed service will install the equipment for you and test it to ensure everything works properly.
  • Cloud computing services that enable you to run apps and store files on a cloud storage site. With stellar cloud storage, you’ll be able to access data from outside the office, partner with contractors, allow employees to work from home, and more. Additionally, cloud storage makes it easy for you to back-up your files quickly and easily.
  • IT monitoring services that look for ways to improve your IT set-up while keeping an eye out for system vulnerabilities and dealing with them to ensure hackers can’t gain access to your business data.
  • IT maintenance and support services that prevent damaging downtime and other common IT issues. Would you like immediate help in the event of a hardware breakdown, natural disaster, employee error, or some other common IT issue? If so, select an IT managed service that offers both in-house and remote support. Most services promise 24/7/365 assistance to ensure IT system breakdowns don’t prevent you from managing your business.
  • Cybersecurity services to protect your business from hacks and breaches. Recent statistics show that 58% of hacking victims are small business owners. What’s more, 60% of small companies that suspend operations to deal with the aftermath of a cyberattack never reopen. Thankfully, IT managed service providers have all the tools and expertise you need to lower the odds of being targeted by cybercriminals dramatically.
  • IT training. Would you like help training new and existing employees so they know how to use the IT technology you rely on to keep your business successful? If so, partnering with an IT MSP is your best bet. IT MSPs offer both one-time and ongoing training that covers a wide range of topics to help improve office morale and efficiency.
  • Disaster recovery planning to make it easy for you to get back to work after an unfortunate event such as a natural disaster, hack, or IT breakdown. This service helps you avoid downtime and makes it easy for your business to get back to normal after an unfortunate event.

Why Elevate For All Your Denver Small Business IT Support?

While there are plenty of companies that offer small business IT support in Denver, Elevate stands out for several reasons. First of all, our team has many years of experience delivering successful IT services to small businesses from a wide range of industries. We have all the services you need under one roof, and we understand your needs and requirements. All our services are flexible to ensure you only pay for what you need when you need it. What’s more, our team offers jargon-free, practical customer services that not only help you solve problems but also prevent them from reoccurring. Get in touch with us at your convenience to learn more about our team or to make an obligation-free appointment with one of our IT experts.