What Is IT Support?

IT Support


The phrase “IT support” comes up often in most business environments. But what exactly does it mean? IT stands for information technology, and it covers the many ways in which computers make life easier for individuals and businesses. For example: 


  • Personal computers allow you to store and retrieve information
  • Specialized software helps you to organize your team and tasks
  • Telephones and webcams allow you to quickly communicate with your teammates and clients


IT is a broad realm. But the word “support” is fairly straightforward. Depending on the size and nature of your business, it’s wise to have an individual or team dedicated to inspecting, maintaining, and troubleshooting internal workplace tech. If your business specializes in offering consumers hardware or software, IT support may also help customers with any product issues that arise. 


As advancements continue to be made in the tech world, businesses will become more reliant on tech solutions. So, having competent and professional IT support is more important than ever.


Who Offers IT Support?


Who exactly is qualified to offer you IT support? That depends on the level of expertise you’re willing to accept. Many people in the field have an associate’s degree in computer science or a similar subject. Others have professional certifications to prove their level of knowledge. 


If your business heavily relies on tech, perhaps the most important thing to look for in an IT support specialist is experience. You’ll want to work with someone who is very familiar with software and hardware issues that are most relevant to your business. This ensures the specialist won’t need to spend too much time getting up to speed with your operations. Knowledge of past IT practices and applications usually isn’t enough. You want to rely on a team that keeps up with the latest developments, challenges, and threats in the tech world. This ensures your business stays ahead of potential pitfalls.  


Does Your Business Need IT Support?


Perhaps you already have a tech support person who you call whenever you need help. And that might be enough for a small business. But you’ll likely need more help if your business begins to expand. This is especially true if you’re dealing with sensitive information and need a line of defense from hackers or other cybersecurity risks. Here are just a few services that a dedicated IT support team can offer you and your business:


  • Modern virus protection from the latest threats
  • Protection from hackers
  • Improved operating infrastructure  
  • Peace of mind that comes with routine data backups
  • Quick response when technical problems crop up 
  • Increased customer satisfaction if the IT team offers consumer support


Need IT support in Denver? Elevate Services Group can help you take command of your IT today. Reach out to us to schedule an initial conversation and determine if we’re a good fit for you. If we’re the right service for you, we’ll help you modernize and secure your business.
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